Chad Cunningham
Medway,MA
Summary
Results-driven Customer Engagement Leader with a proven track record in enhancing customer loyalty through strategic relationship building and personalized interactions. Expertise in CRM systems and effective communication strategies, adept at thriving in high-pressure environments. Recognized for fostering positive customer relationships and leading cross-functional teams to optimize operational efficiency, directly contributing to measurable business growth. Career aspirations include leveraging skills to drive further innovation in customer engagement and service excellence.
Overview
13
13
years of professional experience
Work History
Customer Engagement Leader
Petsmart
Bellingham, Massachusetts
01.2017 - Current
- Ensure customer satisfaction through timely resolution of inquiries and concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
Cashier/Skate Guard
FMC Ice Sports
01.2015 - 01.2017
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured compliance with all safety regulations within the store environment.
Lot Associate/Backup Cashier
The Home Depot
01.2012 - 01.2015
- Oversaw parking lot operations and provided purchase assistance to customers.
- Implemented strategies for minimizing theft incidents within designated areas of responsibility including entrances and exits and checkouts.
- Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
Education
Bachelor of Arts - History, Communications
Worcester State University
Worcester01.2017
Blackstone Valley Technical High School - Automotive Collision Repair
Blackstone Valley Technical High School
Upton, MA01.2012
Skills
- Brand awareness
- Complaint resolution
- Payment processing
- Punctuality and reliability
- Escalation management
- Appointment scheduling
- Technical troubleshooting
- Reading comprehension
- Customer service
- Support case resolution
- Tactful and diplomatic
- Order processing
- Filing
- Microsoft office expertise
- Retail store support
- In-store support
- Stock management
- Key holder experience
- Problem-solving
- Product sales
Hobbies and Interests
- Playing Guitar
- Sporting events
- Cinematography
- Video Production
- Music
Awards
- Perfect Attendance, Blackstone Valley Tech, 2009
- Most Improved, Automotive Collision Repair, 2011
- Most Outstanding, Automotive Collision Repair, 2012
Timeline
Customer Engagement Leader
Petsmart
01.2017 - Current
Cashier/Skate Guard
FMC Ice Sports
01.2015 - 01.2017
Lot Associate/Backup Cashier
The Home Depot
01.2012 - 01.2015
Bachelor of Arts - History, Communications
Worcester State University
Blackstone Valley Technical High School - Automotive Collision Repair
Blackstone Valley Technical High School
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