Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Akridge

Ivor,VA

Summary

Driven Customer Engagement Leader with a proven track record at Petsmart, enhancing customer satisfaction and optimizing CRM systems. Skilled in account management and active listening, I introduced innovative loyalty programs and led teams to ensure top-notch pet care. Expertise in training and money handling, I consistently exceed customer service goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Customer Engagement Leader

Petsmart
10.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
  • Optimized CRM systems for better tracking of customer interactions and followups.
  • Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
  • Introduced innovative loyalty programs, incentivizing repeat business and referrals from satisfied customers.
  • Supervised and maintained Petcare department, insuring the health and care for all pets in our care.
  • Insuring all pets are well taken care of, receiving medications on time and taken to the veterinarian incase of emergency.

Shift Leader

Tropical Smoothie
10.2015 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Smithfield High School
Smithfield, VA
06.2008

Skills

  • Brand Awareness
  • Account Management
  • Training programs
  • Customer Service
  • Active Listening
  • Money handling abilities
  • Order Fulfillment
  • Stock management

Timeline

Customer Engagement Leader

Petsmart
10.2019 - Current

Shift Leader

Tropical Smoothie
10.2015 - 10.2019

High School Diploma -

Smithfield High School

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Kevin Akridge