Ashley Davenport
Louisville,KY
Summary
Dedicated and results-oriented Customer Service Engagement Leader with a strong work ethic and exceptional attendance record. Skilled in overseeing customer service teams and fostering a positive, customer-centric environment. Extensive experience in merchandise inventory management, including planning, organizing, and setting planograms to optimize product displays. Proficient in using inventory management systems and a certified forklift operator with hands-on experience in warehouse and retail environments. Known for reliability, attention to detail, and the ability to adapt to fast-paced work settings. A high school graduate with a proven commitment to excellence and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Engagement Leader
PetSmart
08.2022 - Current
- Implemented marketing strategies for increased customer engagement and loyalty.
- Successfully resolved escalated complaints/issues, winning back disgruntled customers.
- Implemented planograms for high-traffic areas.
- Managed the execution of promotional displays and seasonal resets, ensuring timely setup.
- Contributed to managing stock levels through regular inventory counts..
- Established a culture of continuous improvement within the team, encouraging open feedback from staff.
- Held monthly one-on-one conversations with associates to set clear expectations, set developmental goals and discuss any feedback the associate may have.
- Upheld PetSmart standards for the health and safety of all animals in our care.
Associate Lead With Keys
PetSmart
01.2021 - 08.2022
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual task.
- Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
- opened and closed the store.
- maintained animal health and safety by upholding standards.
- assisted in ease of check out by opening extra registers to reduce time in line.
Cashier
PetSmart
08.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Manager
Walmart
02.2012 - 06.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Ensured efficient problem-solving by managing customer concerns from initiation to completion.
- Managed a team of customer service representatives, fostering a positive work environment.
Customer Service Cashier
Burlington Coat Factory
04.2010 - 01.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
High School Diploma -
Doss High School
Louisville, KYSkills
- Customer service
- Inventory management
- Multitasking and organization
- Team development
- Attention to detail
- Time management
- Brand awareness
- Creative problem solving
- Customer relationships
- Decision-making
- store conditions
- Team leadership
Certification
Forklift certified
Timeline
Customer Engagement Leader
PetSmart
08.2022 - Current
Associate Lead With Keys
PetSmart
01.2021 - 08.2022
Cashier
PetSmart
08.2020 - 01.2021
Customer Service Manager
Walmart
02.2012 - 06.2015
Customer Service Cashier
Burlington Coat Factory
04.2010 - 01.2012
High School Diploma -
Doss High School