Ariana Sanchez
Athens,GA
Summary
Dynamic Customer Engagement Leader with a proven track record at Petsmart, leveraging advanced analytics and exceptional problem-solving skills to enhance customer satisfaction and retention. Adept at building strong relationships and driving team performance, consistently exceeding sales targets through effective communication and strategic campaign development. Proficient in Excel and customer segmentation.
Overview
11
11
years of professional experience
Work History
Customer Engagement Leader
Petsmart
09.2024 - Current
- Utilized advanced analytics tools to measure the success of various engagement campaigns, adjusting tactics as needed for maximum impact.
- Collaborated with cross-functional teams to develop targeted campaigns, driving customer retention rates.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
- Analyzed customer data to identify trends and opportunities for improved engagement strategies.
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Merchandising Inventory Leader
Petsmart
07.2024 - 08.2024
- Enhanced team performance by providing regular training and performance evaluations.
- Developed effective communication channels between departments to ensure timely updates on inventory status.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Boosted customer engagement by developing targeted retail advertising campaigns.
Customer Engagement Leader
Petsmart
07.2023 - 07.2024
Customer Engagement Leader
Petsmart
06.2022 - 06.2023
Customer Engagement Leader
Petsmart
06.2017 - 05.2022
Customer Engagement Leader
Petsmart
08.2015 - 11.2015
Petcare Manager
Petsmart
02.2014 - 07.2015
Education
Bachelor of Science - Environmental Science
University of Phoenix
Tempe, AZ12-2025
Skills
- Brand awareness
- Account management
- Training programs
- Proficient in Excel, Word, Powerpoint, Open Office, Risk Connect, Prism, SAP, MAO
- Customer segmentation
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Shipping and receiving
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Problem resolution
- Decision-making
- Relationship building
- Customer relations
- Computer proficiency
- Task prioritization
- Product knowledge
- Technical troubleshooting
- Conflict resolution
- Documentation
- Team development
Timeline
Customer Engagement Leader
Petsmart
09.2024 - Current
Merchandising Inventory Leader
Petsmart
07.2024 - 08.2024
Customer Engagement Leader
Petsmart
07.2023 - 07.2024
Customer Engagement Leader
Petsmart
06.2022 - 06.2023
Customer Engagement Leader
Petsmart
06.2017 - 05.2022
Customer Engagement Leader
Petsmart
08.2015 - 11.2015
Petcare Manager
Petsmart
02.2014 - 07.2015
Bachelor of Science - Environmental Science
University of Phoenix
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