Casaundra Klinge
Muskegon,MI
Summary
Dynamic leader with a proven track record at Petsmart, enhancing customer engagement and spearheading the district's top reward activations. Adept in problem-solving and team collaboration, driving brand awareness and fostering long-term client relationships. Skilled in multitasking and organization, demonstrated through successful event coordination and inventory management.
Overview
8
8
years of professional experience
Work History
Customer Engagement Leader
Petsmart
06.2022 - Current
- Promoted business retention and growth by providing services to over 200 customers per day, managing their needs and assisting with technical issues. Guided my team to reach the highest number of reward activations in the district for 8 months straight.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Coordinated events to showcase company products and services, attracting new customers while strengthening existing relationships, including a Trick or Treat event for dogs bringing in more than 45 customers just for the event.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Knowledgeable in executing POGs, closing and opening duties and inventory shoots.
- Electric Hi-Lo certified.
Independent Delivery Driver
DoorDash, GrubHub, Shipt
06.2021 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by reading maps, following oral, and written instructions and used GPS technology to make deliveries.
Quality Control Inspector
Acemco Incorporated
04.2017 - 06.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Assisted engineers with testing and writing inspection instructions for new products.
- Operated several electronic welding machines simultaneously during a shift.
Education
Interior Design
Baker College, Muskegon, MI USA
Muskegon, MIHigh School Diploma -
Orchard View High School
Muskegon06-2004
Skills
- Brand awareness
- Training programs
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Shipping and receiving
- Money handling
Timeline
Customer Engagement Leader
Petsmart
06.2022 - Current
Independent Delivery Driver
DoorDash, GrubHub, Shipt
06.2021 - 06.2022
Quality Control Inspector
Acemco Incorporated
04.2017 - 06.2021
Interior Design
Baker College, Muskegon, MI USA
High School Diploma -
Orchard View High School
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