Lavaria Dhaiti
Miami Gardens,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Engagement Specialist
Hotwire Communications
11.2022 - 04.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 50-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recorded actions taken, issues resolved and Billing information to effectively manage customer accounts.
Customer Service Agent
Inktel Contact Center Solutions
07.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Contacted customers to return routine and general calls promptly.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
- Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Facilitated communications through management of inbound and outbound customer calls.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Sales Associate
Mens Warehouse
05.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Prepared large cash deposits with zero discrepancies.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
Sales Associate
Bath & Body Works
01.2020 - 12.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
Highschool Diploma -
Miramar High School
Miramar, FL06.2020
Skills
- Conflict Mediation
- Customer Consulting
- Schedule Mastery
- Refund Processing
- Sales Expertise
- Active Listening
- Technical Support
- Special Requests
- Delivery Scheduling
- Customer Service
Timeline
Customer Engagement Specialist
Hotwire Communications
11.2022 - 04.2023
Customer Service Agent
Inktel Contact Center Solutions
07.2022 - 12.2022
Sales Associate
Mens Warehouse
05.2021 - 01.2022
Sales Associate
Bath & Body Works
01.2020 - 12.2020
Highschool Diploma -
Miramar High School
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