Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cecilia Goldey

International Logistics
Cisco,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

20
20
years of professional experience

Work History

Server

The Village Cafeteria
Chatsworth, GA
09.2022 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Owner/Manager

Manor Music
Manor, Texas
07.2015 - 12.2022
  • Utilized problem-solving skills to address customer complaints.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Generated reports to track performance and analyze trends.
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.

International Accounts Payable Clerk

Olin Chlor Alkali
Cleveland, TN
06.2021 - 12.2021
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.

Education

Bachelor of Arts - Applied Design And Visual Arts

University of Houston - Clear Lake
Houston, TX
09-1989

Associate of Arts - Fine Arts

San Jacinto College District
Pasadena, TX
09-1985

Skills

  • Strong Interpersonal Skills
  • Complaint Handling
  • Inbound Call Handling
  • Order Management
  • Cultural Awareness
  • Delivery Tracking
  • Cross-Functional Collaboration
  • Revenue Generation
  • Regulatory Compliance
  • Account Management
  • Order Processing
  • Customer Service
  • Call Documentation
  • Report Generation
  • Shipping and Receiving Understanding
  • Document and Records Management
  • Microsoft Office Expertise
  • Transaction Processing

References

References available upon request.

Timeline

Server

The Village Cafeteria
09.2022 - Current

International Accounts Payable Clerk

Olin Chlor Alkali
06.2021 - 12.2021

Owner/Manager

Manor Music
07.2015 - 12.2022

Bachelor of Arts - Applied Design And Visual Arts

University of Houston - Clear Lake

Associate of Arts - Fine Arts

San Jacinto College District

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Cecilia GoldeyInternational Logistics