Cecilia Gonzales
Chicago Heights,IL
Summary
Proven achiever with a background at Waterford Estates, where I spearheaded marketing campaigns that significantly enhanced brand visibility and fostered partnerships, boosting collaboration opportunities. Skilled in marketing analytics and teamwork, I excel in creating strategies that meet and exceed objectives, ensuring customer satisfaction and team collaboration. Demonstrated strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Marketing Liaison
Waterford Estates Supportive Living Community
06.2023 - 09.2024
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Analyzed campaign performance metrics, making data-driven recommendations for continuous improvement.
- Led creative brainstorming sessions within the team to generate innovative ideas for campaigns and promotions consistently.
- Collaborated cross-functionally to launch new products on time and within budget constraints, maximizing revenue potential.
- Established strong relationships with industry influencers, resulting in increased collaboration opportunities for the business.
- Negotiated beneficial partnerships with external vendors, ensuring optimal value for marketing investments.
- Answered general marketing department inquiries by email, phone, and mail.
- Planned and executed internal and external marketing events.
Resident Coordinator
Waterford Estates Retirement Community
06.2018 - 06.2023
- Collaborated with maintenance teams to promptly address resident issues, ensuring high levels of satisfaction.
- Developed community-building events to foster strong relationships among residents, resulting in increased retention rates.
- Analyzed data on resident demographics and preferences to tailor programs and services that catered effectively to their needs.
- Managed move-in and move-out processes efficiently, minimizing vacancy periods for maximum occupancy rates.
- Coordinated with leasing agents to ensure seamless transitions for incoming residents, reducing stress during relocation.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Concierge Supervisor
Waterford Estates Retirement Community
01.2012 - 01.2016
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Concierge
The Park of Olympia Fields
01.2006 - 01.2012
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Medical Assistance - Medical
Westwood College
Calumet City, IL01.2016
High School Diploma -
Bloom High School
Chicago Heights, IL05.2010
Skills
- Marketing Analytics
- Teamwork and Collaboration
- Customer Service
- Internal Communications
- Mobile marketing
References
Allan Trueblood (Previous employer) 815-342-8902
Carolyn Johnson (Previous Employer) 708-642-1297
Jana Paez ( Exective Director) 708-828-7500
Timeline
Marketing Liaison
Waterford Estates Supportive Living Community
06.2023 - 09.2024
Resident Coordinator
Waterford Estates Retirement Community
06.2018 - 06.2023
Concierge Supervisor
Waterford Estates Retirement Community
01.2012 - 01.2016
Concierge
The Park of Olympia Fields
01.2006 - 01.2012
Medical Assistance - Medical
Westwood College
High School Diploma -
Bloom High School
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