Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Stephanie Ruiz

Chicago Heights,IL

Summary

Dynamic professional with a strong background in client advocacy and effective communication, honed at DHS. Excelled in fostering positive relationships and tailoring services to meet individual needs. Proven ability in documentation and conflict resolution, enhancing service delivery. Adept at teamwork and collaboration, driving successful outcomes in diverse environments.

Overview

10
10
years of professional experience

Work History

Human Services Caseworker

DHS
08.2022 - Current


  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Input information and obtained quantitative and qualitative data on client details to provide services requested.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Advocated for policy changes at local and state levels that directly impacted the well-being of vulnerable populations served.
  • Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
  • Responsible for interviewing clients while maintaining privacy, dignity, and accuracy of details acquired for casework.

Mental Health Technician 2

DHS
02.2018 - 07.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.

Barista

Starbucks
10.2015 - 01.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.

Education

Bachelor of Science - Health Administration

Arizona State University
Tempe, AZ

Associate of Science - Nursing

City Colleges of Chicago
Chicago, IL

Associate of Arts - Nursing Science

Oakton Community College
Des Plaines, IL
06-2027

Skills

  • Multicultural sensitivity
  • Housing assistance
  • Referral networking
  • Food security
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Active listening
  • Client advocacy
  • Documentation skills
  • Effective communication
  • Conflict resolution

Accomplishments

  • Documented and resolved snap payment errors which led to accurate quality control results.
  • Achieved 100 percent timeliness by completing interviews and casework with accuracy and efficiency.

Languages

English
Native or Bilingual
Sign Language
Native or Bilingual
Spanish
Professional Working

Timeline

Human Services Caseworker

DHS
08.2022 - Current

Mental Health Technician 2

DHS
02.2018 - 07.2022

Barista

Starbucks
10.2015 - 01.2018

Bachelor of Science - Health Administration

Arizona State University

Associate of Science - Nursing

City Colleges of Chicago

Associate of Arts - Nursing Science

Oakton Community College

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