Cecilia Isidoro
Los Angeles,USA
Summary
Results-oriented Security Account Manager with over 8 years of progressive experience in enterprise account management, security supervision, and luxury residential protection. Demonstrated success managing high-profile clients, VIP events, and cross-functional security teams, ensuring elevated service standards and operational integrity. Expert in policy enforcement, client relations, strategic planning, and performance optimization. Recognized for delivering white-glove service, driving staff performance, and implementing process improvements. Proficient in scheduling, payroll systems, training modules, and incident/client reporting platforms.
Overview
8
8
years of professional experience
Work History
Account Manager
Dominguez Hills Village Luxury Homes
Los Angeles, CA
02.2025 - Current
- Act as the lead liaison between the HOA board, residents, and vendors, ensuring security alignment with luxury community standards.
- Enforce HOA rules and regulations while maintaining a secure and respectful environment.
- Manage recruitment, onboarding, and ongoing training of security personnel to align with luxury service protocols.
- Lead routine audits, performance evaluations, and quality control assessments to enhance team effectiveness.
- Decreased resident complaints by 30% via enhanced staff training and updated response procedures.
- Revamped vendor coordination workflows, increasing service delivery efficiency.
Account Manager (Contracted to Meta Platforms)
Meta Platforms
Los Angeles, CA
01.2024 - 07.2024
- Oversaw enterprise-level client accounts, focusing on retention, satisfaction, and strategic delivery of services.
- Led cross-functional planning to ensure security operations aligned with client expectations and compliance mandates.
- Conducted data-driven analysis on incidents and feedback, facilitating continuous service improvement.
- Prepared and delivered weekly/monthly performance reports to clients and internal stakeholders.
- Increased client satisfaction through proactive communication and rapid issue resolution.
- Developed and deployed a custom incident tracking dashboard, reducing reporting errors.
Security Site Supervisor
Allied Universal
Los Angeles, CA
02.2017 - 12.2023
- Directed day-to-day operations at multiple high-profile and high-security locations.
- Supervised over 20 security officers, including recruitment, training, scheduling, and discipline.
- Ensured timely and accurate incident documentation, maintained compliance with safety regulations, and conducted investigations.
- Promoted a high-performance culture with a focus on accountability and service standards.
- Achieved consistent 100% on-time submission of incident logs and client performance reports.
- Successfully eliminated non-billable overtime through optimized scheduling and labor cost control.
Skills
- Client Relationship Management
- Security Operations Leadership
- Luxury Residential & Enterprise Security
- Team Supervision & Training
- Regulatory Compliance (HOA, OSHA, State)
- Conflict Resolution & De-escalation
- Incident Management & Reporting
- Staff Scheduling & Payroll Administration
- Quality Assurance & Performance Metrics
- Vendor & Contractor Coordination
- KPI Reporting & Data Analysis
- Strategic Security Planning
Timeline
Account Manager
Dominguez Hills Village Luxury Homes
02.2025 - Current
Account Manager (Contracted to Meta Platforms)
Meta Platforms
01.2024 - 07.2024
Security Site Supervisor
Allied Universal
02.2017 - 12.2023
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