Cecilia Ives
Renton
Summary
Diligent Prep Cook and Front of House worker with solid background in delivering exceptional customer service. Proven ability to manage high-volume environments while ensuring guest satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Front of House Employee/Prep Line Cook
Lavish Roots
09.2023 - 02.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, front-of-house procedure and customer service techniques for seamless integration into the team.
- Manned and prepped deli/salad bar station for 200 to 300 guests daily.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Cashier/Customer Service Representative
Safeway
08.2021 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Panera Bread
03.2021 - 08.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business and explore menu.
- Restocked and organized merchandise in front lanes.
- Performed efficiently in fast paced environment, multitasking cashier, barista, and busser duties.
Cook
Qdoba
12.2018 - 11.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Hostess
PF Changs Restaurant
05.2018 - 12.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Certificate - Culinary
Tongue Point Job Core
Astoria, OR01-2017
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Training and mentoring
Timeline
Front of House Employee/Prep Line Cook
Lavish Roots
09.2023 - 02.2025
Cashier/Customer Service Representative
Safeway
08.2021 - 09.2023
Cashier
Panera Bread
03.2021 - 08.2021
Cook
Qdoba
12.2018 - 11.2019
Hostess
PF Changs Restaurant
05.2018 - 12.2018
Certificate - Culinary
Tongue Point Job Core
Similar Profiles
Joel RuegseggerJoel Ruegsegger
Line Cook Level 2 at Lavish RootsLine Cook Level 2 at Lavish Roots
Khaled AttiaKhaled Attia
Driver, Warehouse Orders at Lavish Roots ( Meta)Driver, Warehouse Orders at Lavish Roots ( Meta)
Nicole MilneNicole Milne
Coordinator at Lavish Roots Catering And HospitalityCoordinator at Lavish Roots Catering And Hospitality