Summary
Overview
Work History
Education
Skills
Reading, volunteering in my church, sewing, baking
Timeline
Generic

Cecilia Jackson

Macon,GA

Summary

Knowledgeable Systems Analyst with over 10 years of IT experience and 10+ years in Management on the business side. Success using technical expertise to drive business goals and metrics with emphasis in billing. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.

Overview

44
44
years of professional experience

Work History

Substitute Teacher

Kelly Services
08.2024 - Current
  • Implemented engaging lesson plans to facilitate student learning and participation.
  • Adapted instructional materials to cater to diverse learning styles and needs.
  • Provided classroom management and support, fostering a positive learning environment.
  • Collaborated with full-time teachers to ensure continuity of instruction during absences.

Sr. Technical Systems Analyst II

Geico
11.2010 - 12.2023
  • Provided client support on system operation and troubleshooting.
  • Resolved or escalated problem tickets to resolve user issues.
  • Diagnosed, troubleshot, and resolved network and system problems.
  • Identified and resolved problems through root cause analysis and research.
  • Analyzed system requirements to enhance operational efficiency and user experience.

Information Systems Supervisor

Geico
11.2005 - 10.2010
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Interviewed, hired, trained and mentored associates by coaching daily, leading performance reviews and offering constructive feedback.
  • Supervised testing of system updates prior to implementation into production by working closely with IT analysts and developers

Sales Supervisor

Geico
12.2000 - 11.2005
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Managed sales contest with marketing

Insurance Underwriter II

Geico
11.1985 - 11.2000
  • Evaluated various insurance factors when making underwriting decisions.
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
  • Assisted by calculating group and individual renewal rates based on customers' background, industry and demographic information.
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Assigned rating structure based on insured's driving history

Clerk Specialist

Geico
10.1981 - 10.1985
  • Completed daily tasks of keying and typing customer data to generate quotes to be mailed to potential customers.
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Promoted customer loyalty and consistency by delivering friendly service and knowledgeable assistance.

Education

MBA - Business Management

Wesleyan College
Macon, GA
05.2020

Bachelor of Science - Business Management

Wesleyan College
Macon, GA
05.2006

Associate of Science - Business

Macon State College
Macon, GA
05.1998

Skills

  • User Acceptance Testing (UAT)
  • Problem Resolution
  • Root Cause Analysis
  • Requirements Analysis
  • Team Support
  • Test Result Validity
  • Production Work
  • Technical Documentation
  • Bug Fixes
  • Business Requirements Documents (BRDs)

Reading, volunteering in my church, sewing, baking

Each of my hobbies helps to ensure I'm a well rounded person in my personal time

Timeline

Substitute Teacher

Kelly Services
08.2024 - Current

Sr. Technical Systems Analyst II

Geico
11.2010 - 12.2023

Information Systems Supervisor

Geico
11.2005 - 10.2010

Sales Supervisor

Geico
12.2000 - 11.2005

Insurance Underwriter II

Geico
11.1985 - 11.2000

Clerk Specialist

Geico
10.1981 - 10.1985

MBA - Business Management

Wesleyan College

Bachelor of Science - Business Management

Wesleyan College

Associate of Science - Business

Macon State College

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