CECILIA JEFFERY
HOUSTON
Summary
Hello, preferred name is Cecilia or Cece, I was on my school's Varsity Girls Volleyball team. I was on my 12th grade Student Council , also was very active in school activities including community services giving back to the community. While doing so I maintained a first job at H-E-B in early 2023 as a bagger to then be promoted to a Cashier! As a trustworthy and dedicated Partner to H-E-B with 1 year of experience; background in fast-paced retail environments, maintaining organized work areas and optimizing workflow efficiency, and operating registers, talented at correctly taking order information and serving customer quickly. Cheerful when assisting customers with requests and meeting those special needs!
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
H-E-B Grocery
04.2023 - 04.2024
- Maintains a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Actively listened to customers, handled concerns respectfully and quickly before any escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Yes Prep Fifth Ward
Houston, TX06.2023
Some College (No Degree) - Business
Houston Community College
Houston, TXSkills
- I'm able to adapt to different situations
- Work well under pressure
- Hard worker, work ethical and dependable
- Collaborative and Team-Oriented
- Have good communication skills
- I'm very active and always on my feet
- Able to take on any role or challenge given to me
- Customer Satisfaction
- Maintaining safe environment
- Patience and Empathy
- Social Development
- Conflict resolution
- Cash handling accuracy
- Workplace organization
Future plans
As of now i'm not in school but i'm determined to return back to complete my endorsement classes and get my certification for CDL. This plan is just for the upcoming months to something greater for my future! i'm very passionate about seeing new things, being outside, traveling and feeling and looking your best! It explains my path to really want to explore commercial driving which is one step closer to other opportunities like traveling,growth,networking with new people!
Timeline
Customer Service Cashier
H-E-B Grocery
04.2023 - 04.2024
High School Diploma -
Yes Prep Fifth Ward
Some College (No Degree) - Business
Houston Community College