Cecilia Krolik
Incline Village,NV
Summary
Dynamic travel industry professional with a strong track record at Classic Vacations, recognized for enhancing client experiences and driving a 20% increase in repeat business. Proficient in tour planning, marketing strategies, and itinerary creation, complemented by exceptional negotiation skills that ensure top-tier service delivery.
Overview
14
14
years of professional experience
Work History
Travel Sales Consultant
Classic Vacations
01.2024 - Current
- Developed and maintained strong relationships with clients, resulting in a 20% increase in repeat business through personalized vacation package recommendations
- Conducted comprehensive competitive price matching to ensure optimal value for clients
- Collaborated with travel partners and vendors to curate exclusive vacation packages, enhancing product offerings and expanding market reach
- Utilized sales analytics and customer feedback to identify trends, optimize sales strategies, and drive revenue growth
- Delivered exceptional customer service and support throughout the booking process, ensuring seamless travel experiences for clients around the globe
Customer Sales Representative and Warranty Director
Bike Truckee Active Travel
04.2019 - 01.2024
- Managed an average of 30+ customer calls daily, effectively addressing inquiries related to reservations, purchases, vendor issues, and warranty claims, resulting in a 95% customer satisfaction rate
- Spearheaded sales initiatives for merchandise, equipment, and tours, contributing to a 30% increase in overall sales revenue during my tenure
- Cultivated and strengthened partnerships with vendors, hotels, and resorts, enhancing collaboration and securing exclusive deals for clients
- Analyzed customer feedback trends and collaborated with management to identify root causes of issues, leading to the implementation of strategic solutions that reduced complaints by 40%
- Developed and executed comprehensive social media, email, and marketing campaigns, increasing engagement and brand awareness across multiple platforms by 50%
Trip Leader, Logistics and Transportation Specialist
Backroads Active Travel Company
01.2011 - 09.2018
- Designed and led immersive travel experiences across diverse regions, including Spain, Panama, Costa Rica, Czech Republic, Austria, France, and Utah, consistently exceeding client expectations and enhancing brand loyalty
- Streamlined regional operations by effectively managing employee housing, transportation logistics, and budget allocation, resulting in a 20% reduction in operational costs while maintaining service quality
- Negotiated bilingual contracts with hotels, local operators, restaurants, and vendors, securing advantageous terms and partnerships that improved service offerings and increased profit margins by 15%
Education
Bachelor of Science - Public Health Education
San Francisco State University
01.2011
Skills
- Tour planning
- Marketing
- Travel industry experience
- Strong negotiation
- International reservations
- Travel research
- Cross-selling strategies
- Itinerary creation
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Travel Sales Consultant
Classic Vacations
01.2024 - Current
Customer Sales Representative and Warranty Director
Bike Truckee Active Travel
04.2019 - 01.2024
Trip Leader, Logistics and Transportation Specialist
Backroads Active Travel Company
01.2011 - 09.2018
Bachelor of Science - Public Health Education
San Francisco State University
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