CECILIA LONDON
Summary
Dynamic and results-driven Lead Certified Medical Assistant with 20 years of comprehensive experience in the medical field. Proven expertise in clinical operations, patient care, and team leadership, with a strong ability to mentor and motivate staff to achieve organizational excellence. Adept at optimizing workflow efficiency, ensuring regulatory compliance, and fostering a patient-centered care environment. Skilled in building collaborative relationships with multidisciplinary teams to enhance clinic performance and deliver exceptional healthcare services. Seeking a Clinic Supervisor role to leverage extensive experience and leadership skills to drive operational success and elevate patient care standards.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Cheney Family Medicine/Northpointe Family Medicine/Access Clinic
09.2016 - Current
- Cheney Family Medicine Patient Safety Lead from August 2021 thru October 2022
- Successfully navigated and mentored MA-R students through their academic journey, leading to the graduation of the first two cohorts.
- Northpointe Family Medicine preceptor for MA-R students
- Access Clinic Patient Safety Lead February 2025
Certified Medical Assistant
Daybreak Youth Services
03.2018 - 05.2019
- Played an influential role on the medical team supporting local adolescent females in an inpatient residential treatment facility
- Facilitated psychiatric care and partnered with a multifaceted medical team to improve patient outcomes following discharge
- Applied critical decision-making skills to uphold patient safety, dignity, and confidentiality
Certified Medical Assistant
Inland Empire Gastroenterology
10.2006 - 09.2016
- Established and executed protocols and procedures to enhance patient safety, streamline clinic operations, and elevate the quality of care delivered
- Partnered with the University of Washington liver transplant team to ensure seamless care coordination and support for patients
Education
B.S - Healthcare Administration
Southern New Hampshire University
11-2026
Associate in Arts - undefined
Spokane Community College
07.2024
Skills
- Collaboration among multidisciplinary teams and departments to streamline workflows, enhance communication, and ensure the delivery of excellent patient care
- Proven expertise in developing and implementing procedures that prioritize patient safety while minimizing organizational liability
- Comprehensive clinical knowledge spanning family practice, walk-in clinic operations, psychiatric treatment, gastroenterology, and substance use disorder care
- Contributed to efforts recognized with the 2020 MultiCare Presidential Award as part of the Inland Northwest COVID-19 Response Team
- Co-Chair Shared Clinical Leadership 2026-2028
Timeline
Certified Medical Assistant
Daybreak Youth Services
03.2018 - 05.2019
Certified Medical Assistant
Cheney Family Medicine/Northpointe Family Medicine/Access Clinic
09.2016 - Current
Certified Medical Assistant
Inland Empire Gastroenterology
10.2006 - 09.2016
Associate in Arts - undefined
Spokane Community College
B.S - Healthcare Administration
Southern New Hampshire University