Cecilia Manzo
Mission Hills,CA
Summary
To obtain a job that will provide financial stability and at the same time will allow personal & career growth.
Overview
19
19
years of professional experience
Work History
Timekeeper
City of Los Angeles DWP
Sun Valley, CA
10.2017 - Current
- Enter and process daily timesheets into payroll system
- Assist employees with all payroll related questions
- General Admin Clerical duties.
OLOTS Timekeeper
City of Los Angeles LAPD Topanga Div.
Van Nuys
09.2016 - 10.2017
- Process and input of overtime for sworn employees
- Prepared overtime reports every pay period
- General Admin clerical duties.
Property Officer
City of Los Angeles LAPD Property Div.
Van Nuys
04.2005 - 10.2016
- Intake & Release of Personal Property, Securing Evidence, Inventory & Destruction of Evidence
- Handling of sensitive & Valuable property such as: Money, Jewelry, Firearms & Narcotics
- Customer Service to Department personnel and citizens over the counter and by phone.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for services, and department's information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Birmingham High School
Van Nuys, CA01.1995
Skills
- Computer literate
- Data Entry, 10 key
- Customer Service
- Cash Handling
- Good Written and verbal communication
- Organizational abilities, works well under pressure
- Team Player
- Problem Resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Order Processing
Languages
Spanish
Native or Bilingual
Timeline
Timekeeper
City of Los Angeles DWP
10.2017 - Current
OLOTS Timekeeper
City of Los Angeles LAPD Topanga Div.
09.2016 - 10.2017
Property Officer
City of Los Angeles LAPD Property Div.
04.2005 - 10.2016
Birmingham High School