Cecilia Marquez
Phoenix
Summary
Dynamic and dedicated professional with experience at Southwest Behavioral & Health Services, excelling in customer service and teamwork. Bilingual in Spanish and English, I effectively communicate across cultures. Proven ability in material handling and fostering positive relationships, ensuring exceptional donor experiences and successful project outcomes.
Overview
11
11
years of professional experience
Work History
Donation Center Attendant
Southwest Behavioral & Health Services
06.2025 - Current
- Provided exceptional customer service, assisting donors with inquiries and ensuring positive experiences.
- Transferred donated goods from donor's vehicle and regularly lifted up to 15 pounds.
- Collaborated with team members to effectively manage high-volume donation periods while maintaining excellent service levels.
Arts & Crafts
Southwest Behavioral & Health Services
01.2023 - 06.2025
- Facilitated creative expression through arts and crafts projects, stimulating imagination and fine motor skills development.
- Crafted unique handmade items utilizing diverse materials and techniques.
- Led workshops for aspiring artists, sharing knowledge of crafting techniques and best practices.
Hud/SBH Painter
Southwest Behavioral & Health Services
02.2021 - 01.2023
- Collaborated with team members to achieve project goals within specified timelines.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Assisted in training new staff on safety protocols and efficient painting techniques.
Receptionist
Southwest Behavioral & Health Services
01.2015 - 02.2018
- Greeted and assisted visitors with professionalism, ensuring a welcoming environment.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Spanish/English
Bilingual
Phoenix, AZInterpreter
Phoenix, AZ02-2017
GED -
Chicano Por La Causa
Phoenix, AZ01-1999
Skills
- Spanish/English fluency
- Interpersonal communication
- Cross-cultural communication
- Teamwork and communication
- Material handling
- Responsible and punctual
- Punctuality and reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Donation Center Attendant
Southwest Behavioral & Health Services
06.2025 - Current
Arts & Crafts
Southwest Behavioral & Health Services
01.2023 - 06.2025
Hud/SBH Painter
Southwest Behavioral & Health Services
02.2021 - 01.2023
Receptionist
Southwest Behavioral & Health Services
01.2015 - 02.2018
Spanish/English
Bilingual
Interpreter
GED -
Chicano Por La Causa
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