Cecilia Martinez

• Haunt Strike
• Helped changed Knott's Berry Farm from its Scary Farm season to its Merry Farm season.
• Took down cables from different mazes and changed lighting in the rides.
• Helped install Christmas lights and cables throughout Ghosttown and helped changed lighting gels in Calico Park.
• Learned how to wire cables to the right source

of power.

• Performed routine maintenance on all entertainment technology equipment, prolonging its lifespan and reducing costs associated with repairs or replacements.

• Fulfill Member Fax 'n Pull and Click 'n Pull orders by reviewing orders.
• Pulling items from shelves, scanning items, wrapping and palletizing items, ensuring accuracy of orders and invoices, securing items until Members arrive.
• Followed up on out-of-stock merchandise to meet Member needs.
• Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout entire fulfillment process.
• Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
• Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
• Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Enhanced store organization by accurately stocking shelves and maintaining inventory control.
• Examined and inspected stock items for defects and reported damages to supervisor.
• Maintained effective team member communication.
• Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
• Collaborated with team members to maintain clean, organized work environment.
• Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
• Maximized sales floor appeal with timely merchandise replenishment and presentation.
• Greeted customers and directed to requested products.
• Answered queries and concerns and assisted customers with product selections.
• Promoted positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
• Stocked designated items on shelves, end caps and displays.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Managed efficient cash register operations.
• Performed cash, card, and check transactions to complete customer purchases.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Greets all customers and associates, assists in a friendly, courteous manner.
• Able to learn and adapt to current technology to assist customer needs.
• Delivers highest level of customer service through effective problem solving.
• Ensures that all cash handling procedures are done in accordance to policy and procedure.
• Build relationships with our guests so that way they have memorable experiences at the resort.
• Assists guests and other cast members with directions, entertainment, show event schedules, and other information or assistance as needed to provide excellent guest and cast service.
• Knowledgeable in doing change runs from the safe to the registers.
• Knowledgeable in preparing mobile orders.

• Display courtesy, build and maintain successful relationships with service providers, instructors, and students.
• Troubleshot and resolved equipment and process issues.
• Trained and supervised junior technicians in laboratory protocols.
• Operated and performed preventative maintenance on laboratory equipment and instruments.