Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Nana Adobea Baidoo

Richfield,USA

Summary

Experienced in donor records review, data entry, and records retrieval. Skilled in collaborating effectively with others and excelling in independent work. Seeking a role that fosters personal growth and success while delivering exceptional value to an employer.

Overview

23
23
years of professional experience

Work History

Order Management Specialist

GN Resound
01.2023 - Current
  • Processed incoming FedEx shipments; sorted and documented hearing aids and accessories by order ID.
  • Entered patient and order data into Navision/Microsoft Dynamics NAV ERP, including service reasons and device specifications.
  • Verified demographics, shipping details, and complaint codes (e.g., intermittent issues, battery replacement).
  • Released accurate orders to repair queue (MQA) and flagged discrepancies for customer service follow-up.
  • Ensured compliance with data integrity standards and facilitated timely issue resolution.
  • Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Reduced order errors with meticulous attention to detail.
  • Help other departments such as shipping and new orders when the need arrives.
  • Clean up work area after the shift is done


GRADREADY PERSONEL

LIFETOUCH
03.2018 - 06.2020
  • Entering of Client information such as first and last name, address and email into Lifetouch GradReady.
  • Update Client Information in GradReady.
  • Sort Commencement Pictures in infinity prod into Categories such as handshake, venue portrait or old master portrait, Ceremony and others.
  • Make sure pictures are assigned into the right category.
  • Check to make sure all pictures are in a frame, making sure person in the picture have the right color or tone and background. If necessary do a chin grab for color correction.
  • Hide all picture that are double in a roll and very dark.
  • Align pictures for the same person that are in handshake and venue portrait in GradReady.
  • Listen to commencement Audio and assign first and last name to the appropriate picture or person.
  • Complete post production by making sure names are assign to right person, same name is not assign to two persons and all pictures have name assign to them.
  • Working on a fast paced environment, Prioritizing based on business need to meet deadline.
  • Meet Minimum production and accuracy standards
  • Place all questionable jobs on hold for further investigation before printing.

Records Review Specialist II

AMERICAN RED CROSS
12.2001 - 08.2012
  • Review all blood donation records and other regulated documentation for completeness, accuracy, content, legibility and CGMP.
  • Review of blood donation records to ensure answers to health history questions are supported in the remarks section, all required signatures are present, physical findings are within acceptable parameters and other documentation on the blood donor record is complete and accurate.
  • Enter demographic and deferral information as indicated on (BDR) Blood donation record into DMIS and update donor records.
  • Call donors to resolve discrepant information on blood donation record.
  • Perform a secondary review of questionable and exact matches in accordance with directives.
  • Assist authorized staff in researching records.
  • Monitor security system in the records services department to ensure confidentiality.
  • Gaining control and placing electronic hold on suspected products.
  • Screen blood donation records against the donor database to determine and ensure correct donor record.
  • Ensure that activities are completed accurately, within stated time frames, and are in compliance with ARCBS directives, state and federal regulations, AABB standards and regional policies and procedures.
  • Perform other related duties as necessary.

Education

Bachelor of Science - Business Management

Sanford-Brown College
Mendota Heights, MN

Teacher’s Certificate AA - Elementary Education and Teaching

OLA College of Education
Cape Coast, Ghana

Aggrey Memorial Zion High School
Cape Coast, Ghana

Skills

  • Teaching certification
  • Proficient in managing multiple tasks
  • Detail-oriented approach
  • Workload management
  • Independent and collaborative work
  • Skilled in Microsoft Office applications
  • Experienced with Excel and PowerPoint
  • Certified in Records Review, Retrieval and Microfilm
  • Team-oriented and adaptable

Timeline

Order Management Specialist

GN Resound
01.2023 - Current

GRADREADY PERSONEL

LIFETOUCH
03.2018 - 06.2020

Records Review Specialist II

AMERICAN RED CROSS
12.2001 - 08.2012

Bachelor of Science - Business Management

Sanford-Brown College

Teacher’s Certificate AA - Elementary Education and Teaching

OLA College of Education

Aggrey Memorial Zion High School

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Cecilia Nana Adobea Baidoo