Cecilia Oriano
W,DE
Summary
Patient, friendly and bilingual customer service specialist with 3 year track record establishing rapport with clients and exceeding company expectations. Focused on resolving customer inquiries and complaints while maintaining calmness and understanding attitude for customers. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Bed Bath & Beyond
Newark, DE
09.2021 - Current
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Explained benefits, features and recommendations to maximize client retention.
- Reviewed account and service histories to identify trends and resolve issues.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Fulfillment Associate
Bed Bath & Beyond
Exton, PA
12.2020 - 06.2021
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Accepted, processed and quickly filled orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Packed merchandise for delivery and moved items to delivery area.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Prepared domestic and international shipments for transportation.
- Pulled and packed products from shelves based on customer orders.
Waitress
Mad Macs Restaurant
Newark, DE
07.2020 - 12.2020
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Resolved customer concerns with friendly and knowledgeable service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with patrons, took orders and made item recommendations.
Restaurant Hostess
El Jefe's Restaurant
Newark, DE
04.2019 - 03.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Newark High School
Newark, DE06.2020
Skills
- Customer Support
- Verbal Communication
- Bilingual Spanish and English
- Cross-functional collaboration
- Credit card payment processing
- Direct sales
- High-energy attitude
- Inbound and Outbound Calling
Timeline
Customer Service Associate
Bed Bath & Beyond
09.2021 - Current
Fulfillment Associate
Bed Bath & Beyond
12.2020 - 06.2021
Waitress
Mad Macs Restaurant
07.2020 - 12.2020
Restaurant Hostess
El Jefe's Restaurant
04.2019 - 03.2020
High School Diploma -
Newark High School
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