Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cecilia Ortiz

Lakeland,FL

Summary

Proven track record in enhancing customer experience and teamwork at Kohl's, leveraging exceptional customer service and multi-tasking strength. Excelled in conflict resolution, boosting sales through persuasive selling, and fostering collaborative environments. Achieved significant improvements in store performance and customer satisfaction. Collaborated daily with other's to ensure company's day to day goals were completed.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Kohl's
07.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Babysitter

Carilly
04.2022 - 06.2022
  • Maintained a clean and organized environment to ensure well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Teacher's Assistant

George Jenkins High School
08.2021 - 05.2022
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Prepared visual aids for lessons, enriching learning experience.
  • Collaborated with teachers to complete daily tasks to ensure fluidity of classes.

Volunteer

TOPS Soccer
08.2021 - 11.2021
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted special needs children in engaging in fun outdoor activities.

Crew Team Member

Chipotle Grill
03.2021 - 08.2021
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.

Education

High School Diploma -

Polk State College
Lakeland

Skills

  • Teamwork and Collaboration
  • Exceptional customer service
  • Verbal/written communication
  • Conflict Resolution
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength

Certification

  • Certificate of Completion for Business Analytics Science. Provided from University of South Florida.
  • Certificate of Completion for Business Analytics with Excel: Elementary to Advanced. Certified from Coursera website but through Johns Hopkins University.

Timeline

Sales Associate

Kohl's
07.2022 - 08.2023

Babysitter

Carilly
04.2022 - 06.2022

Teacher's Assistant

George Jenkins High School
08.2021 - 05.2022

Volunteer

TOPS Soccer
08.2021 - 11.2021

Crew Team Member

Chipotle Grill
03.2021 - 08.2021

High School Diploma -

Polk State College

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Cecilia Ortiz