Cecilia Ritter
Student
Seattle,Washington
Summary
I am a third year college student and a reliable and organized employee seeking a food service job. Experienced food service worker and barista, with excellent interpersonal communication strengths. Solid knowledge of processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Barista
STARBUCKS COFFEE COMPANY
South Portland, Maine
06.2019 - 09.2021
- I consistently made beverages for the entire drive-through line during our peak hours of operation from 6-11 am.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter, restocked, and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of all menu items, and individual customer needs and preferences.
- Pleasantly interacted with customers during chaotic busy periods to promote fun, positive environment.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prioritized drink requests while managing regular interruptions.
- Maintained regular and consistent attendance and punctuality for my shifts beginning anywhere from 4:30-7:00 am.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily, as well as deep cleaning and restocking the store when needed.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Ice Cream Store Worker
Beal's Ice Cream
Portland, Maine
06.2017 - 06.2019
- Open and closed the store, many times on my own, by counting cash to balance the cash register drawer, and recording income logs for the owner at the beginning and end of the work day.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Performed inventory counts and stocked merchandise.
- Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
- Consistently lifted materials weighing as much as 50 pounds.
Food Expeditor
Flatbread Co.
Portland, Maine
07.2021 - 08.2021
- Served tables all courses of food and assembled take out orders.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality and appearance.
- Assisted wait staff with timely food delivery and guest requests.
- Provided attentive service and proactively assessed guest needs.
Education
Bachelor of Science - General Biology
University of Washington
Seattle, WA 09.2020 - Current
Skills
Thrives under stressful conditions
Detail-oriented while maintaining the bigger picture
Patient person
Efficient learner
Excellent math skills
High levels of social energy
Intermediate in Spanish
Opening and closing duties
Professional demeanor
Adaptive and creative
Cash Handling
Menu memorization
Food preparation and safety
Beverage preparation
Timeline
Food Expeditor
Flatbread Co.
07.2021 - 08.2021
Bachelor of Science - General Biology
University of Washington
09.2020 - Current
Barista
STARBUCKS COFFEE COMPANY
06.2019 - 09.2021
Ice Cream Store Worker
Beal's Ice Cream
06.2017 - 06.2019