Cecilia Rodriguez
Astoria
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
25
25
years of professional experience
Work History
Supervisor
Personal Touch Home Care of N.Y., Inc.
01.2017 - Current
- Schedules and coordinates patient care staff according to agency policy and under the supervision of the clinical director or supervisor.
- Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals, employee illness, travel times and holidays.
- Participates in compiling schedules and time summaries and submits to Clinical Director/Supervisor weekly.
- Maintains pertinent information regarding incoming calls, availability and comments and submits to Clinical Director/Supervisor.
- Communicates with patients/families regarding complains.
- Updates Clinical Director/Supervisor regarding patient issues and concerns in a timely manner.
- Participates in provision of patient billing information.
- Schedules all necessary personnel and resolves all last minute cancellations.
- Participates in on-call rotation.
- Updating EVV three times per day and manage EVV dashboard
- Enter caregiver sick and personal time when requested in as400
- Assisting aides with booking their OBRA physical and In-services
- Managing in and outgoing calls
- Managing in and outbound emails
- Managing notifications, messages, to dos and open cases on HHAeXchange
- Manage follows ups from prior shifts
- Manage aides overtime
- Create and edit master week when needed
- Document all reports and incidents and email correct party
- Maintain prebilling, visit report and patients with no master week
- Overlook the DFTA department
- Confirming and signing timesheets on a weekly basis
- Back up coordinator, if DFTA department is short
- Handling complaints from patients family members
- Assisting the DFTA department coordinators with notes and complaints they receive from patients, patient's family members, case managers and aides.
- Performs other duties as assigned
Coordinator
Personal -Touch Home Care of N.Y., Inc.
06.2000 - Current
- Schedules/coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/Supervisor.
- Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals, employee illness, travel times and holidays.
- Participates in compiling schedules and time summaries and submits to Clinical Director/Supervisor weekly.
- Maintains pertinent information regarding incoming calls, availability and comments and submits to Clinical Director/Supervisor.
- Communicates with patients/families regarding desired services.
- Updates Clinical Director/Supervisor regarding patient issues and concerns in a timely manner.
- Participates in provision of patient billing information.
- Schedules all necessary personnel and resolves all last minute cancellations.
- Participates in on-call rotation.
- Updating EVV three times per day and manage EVV dashboard
- Assisting aides with booking their OBRA physical and In-services
- Managing in and outgoing calls
- Managing in and outbound emails
- Managing notifications, messages, to dos and open cases on HHAeXchange
- Manage follows ups from prior shifts
- Create and edit master week when needed
- Document all reports and incidents and email correct party
- Maintain prebilling, visit report and patients with no master week
- Performs other duties as assigned.
Education
High School Diploma -
Long Island City High School
Astoria, NY06-2001
Skills
- Multilingual
- Fluent in English
- Fluent in Spanish
Timeline
Supervisor
Personal Touch Home Care of N.Y., Inc.
01.2017 - Current
Coordinator
Personal -Touch Home Care of N.Y., Inc.
06.2000 - Current
High School Diploma -
Long Island City High School