CeCilia Schmitz
Austin,TX
Summary
Experienced administrative professional with a successful track record in sales and customer service. Collaborates effectively with high-volume surgeons and medical providers to implement strategic sales approaches and drive revenue growth. Possesses excellent interpersonal communication skills and a genuine passion for helping others, consistently approaching challenges with a positive attitude.
Overview
8
8
years of professional experience
Work History
Lead Sales Coordinator
Austin Plastic Surgeon
12.2022 - Current
- Hired, trained and supervised employees across 3 offices to maintain team of high performers.
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
- Collaborated with other departments to develop strategies for cross-selling services and treatment plans.
- Focused on client retention by promoting new membership program, doubling sign-ups in the first week.
- Partnered with surgeons and medical providers to promote new services and devices.
- Built strong rapport with clients by providing exceptional service, leading to a high rate of repeat business.
- Exceeded quarterly sales targets consistently by developing tailored solutions that addressed unique client needs and pain points.
Clinic Manager/Sales Manager
Milan Laser Hair Removal
06.2019 - 08.2022
- Managed team of medical providers and administrative assistants to ensure daily schedules and operations of luxury medical clinic are organized and productive
- Led building client relationships by overseeing all communications with current/past clients and building unique offerings based on client requirements
- Accelerated to top 1% performer and top 3 clinic within the company with over 3M in sales within the first 12 months of new clinic opening.
- Organized appointment schedules for clients at multiple locations with follow-up details and upcoming appointment reminders.
- Trained and mentored new clinic managers and assistants across multiple districts
- Accurately updated charts and audited daily treatment and consultation schedules to ensure ease of flow with client interactions
Front of House Manager/Sales Director
Urban Chislic, LLC
01.2018 - 07.2019
- Supervised team of 20 employees including schedules, meetings, and staff placement
- Created new ideas and concepts for up-and-coming Sioux Falls restaurant
- Drove high-volume sales by organizing weekly unique live events
- Coordinated with distributors and accounting partners to manage inventory effectively to ensure low product/food waste
Assistant Manager
Bracco World Café & Island Bar
02.2017 - 01.2018
- Mentored and managed staff of 30 while encouraging internal growth within company
- Organized multiple dining events including rehearsal dinners and business conferences, leading to high return on investment for both parties
Education
Psychology
South Dakota State University
Brookings, SD2012
Skills
- Excellent Communication Skills
- Persuasive Sales Techniques
- Sales Presentations and Consultations
- Relationship Building
- Attentive Customer Service
- Solution-based Problem Solving
- Staff Management and Leadership
- Employee Training and Coaching
- Customer Retention
- HIPAA Compliance
Personal Hobbies & Qualities
I have a love for cooking, dancing, traveling, and engaging with people from all walks of life. I strive to infuse joy and energy into all my endeavors. As a loyal and dedicated teammate and friend, I thrive in collaborative environments and am committed to supporting those around me while pursuing my own personal and professional goals.
Timeline
Lead Sales Coordinator
Austin Plastic Surgeon
12.2022 - Current
Clinic Manager/Sales Manager
Milan Laser Hair Removal
06.2019 - 08.2022
Front of House Manager/Sales Director
Urban Chislic, LLC
01.2018 - 07.2019
Assistant Manager
Bracco World Café & Island Bar
02.2017 - 01.2018
Psychology
South Dakota State University
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