Cecilia Villarreal
Lynwood,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Care Professional
Redwood Network
08.2023 - 03.2024
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
Direct Care Professional
People’s Care
01.2022 - 07.2023
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Customer Service Cashier
Walmart
05.2021 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Packer
Tasteful Selections
09.2021 - 02.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Package Handler
FedEx:Ground
11.2021 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Clothes Tagger
Ross Distribution Center
03.2020 - 09.2020
- Participated in weekly inventory counts, utilizing established tagging systems to accurately track merchandise levels within the store.
- Worked closely with buying department to ensure all necessary product information was readily available for efficient tagging and merchandise management.
- Maintained a clean and organized work area throughout daily tasks, contributing to an efficient and professional store environment.
- Assisted in training new employees on proper clothes tagging techniques, contributing to the overall productivity and success of the team.
Customer Service Representative
Alorica
09.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Advocate/Customer Service Associate Cashier
Party City
07.2015 - 09.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Completed opening and closing functions to meet operational needs.
Customer Service Advocate
WSS Warehouse Shoe Sale
03.2014 - 05.2015
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Medical Assistant
Uei College
Bakersfield, CAHigh School Diploma -
Bakersfield High School
Bakersfield, CA05.2015
Skills
- Teamwork and Cooperation
- Compassionate Caregiving
- Bathing Assistance
- Patient Care
- First aid and safety
- Dressing assistance
- Social Skills Development
- Emotional Support
- Client documentation
- Meal Preparation
- Medication Administration
- Problem-solving abilities
- Critical Thinking
- Call center experience
- Money handling abilities
Certification
- first aid
- DSP 1
Timeline
Direct Care Professional
Redwood Network
08.2023 - 03.2024
Direct Care Professional
People’s Care
01.2022 - 07.2023
Package Handler
FedEx:Ground
11.2021 - 01.2022
Packer
Tasteful Selections
09.2021 - 02.2022
Customer Service Cashier
Walmart
05.2021 - 09.2022
Clothes Tagger
Ross Distribution Center
03.2020 - 09.2020
Customer Service Representative
Alorica
09.2018 - 01.2020
Customer Service Advocate/Customer Service Associate Cashier
Party City
07.2015 - 09.2018
Customer Service Advocate
WSS Warehouse Shoe Sale
03.2014 - 05.2015
No Degree - Medical Assistant
Uei College
High School Diploma -
Bakersfield High School
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