CECILIA RENEE GRAHAM
Savannah,GA
Summary
Knowledgeable professional with experience in retail and service industry and proven track record of exceeding sales targets and driving efficiency through innovative solutions. Offers excellent communication and organizational skills, with talent a for numbers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host Lead
Vic's River Grill
2022.02 - Current
- Trained over 20 new employees on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned 200 patrons a day to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered approximately 15 phone calls per day to take orders, give information, and document reservations.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Pricer
2nd Avenue Thrift Store
2020.07 - 2022.01
- Priced and tagged clothing products based on quality, style, and brand to optimize sales volume.
- Reached goal of 1000 items priced per day
- Identified and assigned garments correct section and department
Volunteer
AmeriCorps
2019.08 - 2020.03
- Led 20 kids in discussions and activities to meet different community needs.
- Assisted with special events and programs.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Education
Bachelor of Arts - Fashion Marketing And Management
Savannah College of Art
Savannah, GA11.2024
High School Diploma -
Atholton High School
Columbia, MD05.2019
Skills
- Excellent Nonverbal Communication Skills
- Pricing Evaluations
- Profit Target Achievement
- Sorting Inventory
- Reservation Planning
- Good Listening Skills
- Sales and Marketing
- Phone Inquiries
Certification
- Adobe Certified - 2022
Timeline
Host Lead
Vic's River Grill
2022.02 - Current
Pricer
2nd Avenue Thrift Store
2020.07 - 2022.01
Volunteer
AmeriCorps
2019.08 - 2020.03
Bachelor of Arts - Fashion Marketing And Management
Savannah College of Art
High School Diploma -
Atholton High School
- Adobe Certified - 2022
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