Cecily Cort
Olathe
Summary
Dynamic and adaptable professional with extensive experience in customer service, notably at Caring Senior Service. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in food safety compliance and problem-solving, consistently fostering teamwork and achieving operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Caring Senior Service
Olathe
11.2025 - Current
- Maintained clean, organized environments to enhance client safety and satisfaction.
- Supported clients with bathing, dressing, and personal care needs.
- Delivered compassionate care to improve patient outlook and daily living activities.
- Prepared meals following dietary requirements and assisted with feeding as needed.
- Promoted independence by encouraging self-care skills in bathing, grooming, and toileting.
Bartender/Event Staff
The Haven Properties
03.2025 - Current
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Kept bar presentable, organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
SERVER
Bamboo Penny’s
12.2022 - 07.2024
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Experienced in working in a team environment and collaborating with colleagues to ensure smooth operations.
- Knowledgeable in menu items, specials, and promotions to provide recommendations to customers.
- Implemented creative upselling techniques to increase sales revenue.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
SERVER
54th St Bar and Grill
04.2021 - 10.2022
- Proficient in providing exceptional customer service and resolving issues in a professional manner.
- Assisted in training new staff on menu offerings and operational procedures to ensure consistency in service.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate food presentation.
- Maintained a clean and organized work area to uphold company standards.
- Cultivated warm relationships with regular customers.
SERVER
Conroy’s Public House
01.2021 - 04.2021
- Effectively communicated with guests to ensure a positive dining experience.
- Demonstrated strong teamwork skills by collaborating with colleagues to meet guest needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
FOOD/BEVERAGE SERVER
Big Whiskey’s
02.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
SERVER
International House of Pancakes
05.2017 - 02.2020
- Two years of serving experience in a high-volume restaurant setting
- Skilled in taking and delivering orders accurately and efficiently.
Education
Associates - Spanish Language And Literature
Johnson County Community College
Overland Park, KS05-2023
Skills
- Attention to detail
- Adaptability and flexibility
- Customer service and communication
- Time management and organization
- Menu expertise
- Food safety compliance
- Problem-solving skills
Languages
Spanish | Advanced. Studied 4 years in high school, and both years while attending Johnson County Community College
Certification
- EMS Training - 1 year
- Licensed CNA - 3 years
- BLS Certificate - American Heart Association
Languages
Spanish
Professional
Timeline
Caregiver
Caring Senior Service
11.2025 - Current
Bartender/Event Staff
The Haven Properties
03.2025 - Current
SERVER
Bamboo Penny’s
12.2022 - 07.2024
SERVER
54th St Bar and Grill
04.2021 - 10.2022
SERVER
Conroy’s Public House
01.2021 - 04.2021
FOOD/BEVERAGE SERVER
Big Whiskey’s
02.2020 - 01.2021
SERVER
International House of Pancakes
05.2017 - 02.2020
Associates - Spanish Language And Literature
Johnson County Community College