Cecily Palmer
Rio Rancho,NM
Summary
I am a sociable server with several years of experience delivering a friendly attitude while also giving prompt service to customers. I'm skillful in making personalized menu recommendations and managing closing duties while also having in-depth knowledge in handling simultaneous tasks during high pressure work hours. I demonstrate strong commitment to providing best possible experience for guests. As a dedicated housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting, I also support facility operations by cleaning units with professional products and maintaining quality standards. I'm also a friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. I'm successful at answering phones while greeting people in person and consistently upholding professional standards. Amongst all of these qualifications I have experience with Microsoft Word, along with numerous computer and phone skills.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Server/Bartender
Chili's Bar and Grill
Rio Rancho, New Mexico
11.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Took and processed food and drink orders accurately and efficiently.
- Managed cash transactions through point-of-sale systems smoothly and securely.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
House Cleaner
Fresh House Cleaners LLC
Los Alamos, NM
12.2022 - 07.2024
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
Host
Blue Window Bistro
Los Alamos, NM
06.2021 - 07.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Cashier
Ruby K's Bagel Cafe
Los Alamos, NM
09.2018 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Los Alamos High School
Los Alamos, NM05-2021
Skills
- Home safety management
- Floor maintenance
- Cleaning and sanitization
- Cash handling experience
- Time management proficiency
- Strong interpersonal skills
- Hospitality service expertise
- Microsoft Word
- Food Handlers' Permit
- Telephone reception
- Effective communication
- Strong work ethic
- Positive and professional
Affiliations
- outdoor fanatic
- animal lover
Certification
- Food Handler's Permit
Education and Training
other
Timeline
Server/Bartender
Chili's Bar and Grill
11.2024 - Current
House Cleaner
Fresh House Cleaners LLC
12.2022 - 07.2024
Host
Blue Window Bistro
06.2021 - 07.2022
Cashier
Ruby K's Bagel Cafe
09.2018 - 06.2021
High School Diploma -
Los Alamos High School