Summary
Overview
Work History
Education
Skills
Certification
Businessexperience
References
Training
Timeline
Generic

Cecily Cymone Gonzalez Burchard

5509 Camino Arbustos Albuquerque,NM

Summary

Analytical, ambitious, and quality focused customer service professional seeking a role within a thriving business offering opportunities to explore career paths, advance within the company; where i can fully utilize and expand my skill set and expertise in the workforce.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/Operator

Exclusive Premium Services
01.2016 - Current
  • Promote services for business through cold calls, referrals and marketing. Provide additional services for clients, Property managers and owners including but not limited to scheduling contractors, legal processing, Janitorial services and routine inspections in accordance to fair housing laws.

Financial consultant ll

Fidelity Investments
11.2021 - 07.2024
  • Participant case management, Escalation resolution, processing high value transactions and trades with a heavy emphasis on quality, customer satisfaction and advocacy within a team dynamic.

Office Manager/Billing Coordinator

Elevated Management Group
01.2019 - 01.2021
  • Plan, schedule and delegate maintenance/repairs, Coordinate move in/outs, Direct collection of monthly fees, deposits, and incurred operating expenses, filing of court proceedings (evictions), prepared invoicing and financial reports for properties including data entry, clerical duties and bookkeeping.

Professional Leasing Consultant

Alliance Residential Company
01.2015 - 01.2019
  • Coordinate and delegate orders for short/long term rentals including repairs, and services. Marketed and leased luxury apartments using software platforms. Scheduled appointments, direct collection of payments and record receipts. My duties also included clerical duties, Facilitating move in/out process and promoted positive resident relations while adhering to all fair housing laws.

International Lead Teller

Wells Fargo Bank
01.2010 - 01.2014
  • Buy/sell foreign currency, Balanced cash and vault for accuracy and shipment to the Federal reserve, Cross sold bank services, Monitored bank vault, Compiled and reported high value currency transactions per the IRS Regulations/FinCEN, Provide exceptional customer service while being a customer facing industry.

Youth Treatment Specialist

Family & Children’s Center
01.2008 - 01.2010
  • Provided direct care services on a staff secure unit for inpatient adolescent females ranging in ages from 10-18 years old, Monitored and maintained the safety of the residents and the milieu, Ensured agency protocol was followed and kept accurate and timely documentation and reports for the rehabilitation of these patients.

Education

ITT Technical Institute
Albuquerque, NM

Undergraduate Studies -

Central New Mexico College
Albuquerque, NM
01.2011

Skills

Adaptable & Flexible

Organization & Prioritization

Strong interpersonal communication skills

Microsoft Office Proficient

Prompt & Proactive

Collaborative & Cheerful

Certification

Alcohol/Server Certification

CPR Certified

Businessexperience

  • Financial Consultant with Expertise in Retirement Planning
  • Small business owner and operator
  • Leadership Qualities

References

  • Rose Meyer 734-846-8594
  • Michael Burchard 505-417-4912
  • Wanda Golson 505-796-4929

Training

  • Quarterly training regarding fair housing laws, safety, and sales
  • Low Intermediate proficiency in Spanish
  • Training in IRS Regulations in Finance

Timeline

Financial consultant ll

Fidelity Investments
11.2021 - 07.2024

Office Manager/Billing Coordinator

Elevated Management Group
01.2019 - 01.2021

Owner/Operator

Exclusive Premium Services
01.2016 - Current

Professional Leasing Consultant

Alliance Residential Company
01.2015 - 01.2019

International Lead Teller

Wells Fargo Bank
01.2010 - 01.2014

Youth Treatment Specialist

Family & Children’s Center
01.2008 - 01.2010

ITT Technical Institute

Undergraduate Studies -

Central New Mexico College

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Cecily Cymone Gonzalez Burchard