Ceclie Dixon
Irvine,KY
Summary
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
8
8
years of professional experience
Work History
School Bus Aide
Estill County Board Of Education
Irvine, KY
10.2023 - Current
- Assisted students with getting on and off the bus safely.
- Provided support to students with special needs in a respectful manner.
- Monitored student behavior while on the bus and enforced appropriate conduct.
- Completed daily vehicle inspections for safety purposes.
- Maintained order and discipline among passengers at all times.
- Communicated effectively with school personnel, parents, and students regarding transportation issues.
- Ensured that seating arrangements were safe and orderly at all times.
- Responded to emergency situations in a timely manner according to established procedures.
- Adhered to local district policies and procedures related to student transportation safety.
- Collaborated closely with teachers, administrators, and other staff members as needed.
Front Desk Receptionist
Oak Tree Inn Irvine
Irvine, KY
08.2016 - 04.2018
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
Education
High School Diploma -
Estill County High School
Irvine, KY06-2014
Skills
- Project Management
- Cash Handling
- Front Office Management
- Office Organization
- Call Routing
- Guest Relations
- Customer Service
Affiliations
- I love gardening, and doing basically anything outside.
- I love to spend time with my family, and adventuring with them.
- I like to meet new people and learning new things.
Timeline
School Bus Aide
Estill County Board Of Education
10.2023 - Current
Front Desk Receptionist
Oak Tree Inn Irvine
08.2016 - 04.2018
High School Diploma -
Estill County High School
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