Cedlyne Escarment
Miami
Summary
Professional and dependable customer service and logistics professional with 10+ years of experience in retail, hospitality, and delivery operations. Skilled in customer relations, time management, problem-solving, and fast-paced environments. Recognized for professionalism, adaptability, strong communication, and the ability to manage high-volume responsibilities while maintaining excellent service standards.
Overview
14
14
years of professional experience
Work History
Courier
FedEx
North Miami Beach, FL
01.2021 - 01.2026
- Managed residential and business deliveries within high-volume service areas
- Maintained accurate delivery documentation and scanning procedures
- Handled time-sensitive and high-value shipments with professionalism and efficiency
- Provided strong customer service while resolving delivery-related concerns
- Coordinated effectively with dispatch, management, and customers regarding route updates and delivery issues
- Operated company vehicles safely while maintaining productivity and delivery standards
Sales Associate
Saks Fifth Avenue Off 5th
Aventura, FL
01.2017 - 01.2020
- Delivered exceptional customer service in a fast-paced luxury retail environment
- Assisted customers with merchandise selection, fitting assistance, and product recommendations
- Processed transactions accurately using POS systems
- Maintained organized sales floor displays and promotional signage
- Supported inventory management and merchandising operations
Warehouse Associate
Amazon
Virginia Gardens, FL
01.2016 - 01.2017
- Processed, packaged, and prepared outgoing shipments accurately and efficiently
- Maintained inventory organization within warehouse operations
- Inspected products and shipments for quality control purposes
- Assisted with receiving and stocking incoming inventory
Barista
Starbucks
Miami Beach, FL
01.2016 - 01.2017
- Prepared beverages according to company quality standards
- Delivered excellent customer service in a high-volume environment
- Maintained cleanliness, inventory, and workstation organization
- Assisted customers with menu selections and product knowledge
Front Desk Agent
JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
01.2014 - 01.2016
- Welcomed guests and assisted with customer inquiries and directions
- Maintained professional communication with guests and resort staff
- Supported daily front desk operations in a hospitality environment
- Delivered attentive customer service while ensuring guest satisfaction
Sales Associate
Bloomingdale’s
Aventura, FL
01.2013 - 01.2014
- Assisted customers with product selection and styling recommendations
- Built strong customer relationships to encourage repeat business
- Met sales and customer service goals in a luxury retail environment
- Maintained product knowledge and awareness of current fashion trends
Brand Ambassador
A|X Armani Exchange
Aventura, FL
01.2012 - 01.2013
- Supported daily retail operations and customer engagement
- Assisted with merchandising, inventory organization, and sales floor presentation
- Promoted brand initiatives and provided product knowledge to customers
- Operated cash register and processed transactions accurately
Education
Associate Degree - Mass Communications
Miami Dade College
High School Diploma - undefined
North Miami Senior High School
Skills
- Customer Service & Client Relations
- Logistics & Delivery Operations
- Time Management & Organization
- Shipping & Receiving Procedures
- Retail Sales & Merchandising
- Inventory Management
- Point-of-Sale (POS) Systems
- Problem Solving
- Communication Skills
- Fast-Paced Work Environments
- Microsoft Office & Computer Skills
- Team Collaboration
Timeline
Courier
FedEx
01.2021 - 01.2026
Sales Associate
Saks Fifth Avenue Off 5th
01.2017 - 01.2020
Warehouse Associate
Amazon
01.2016 - 01.2017
Barista
Starbucks
01.2016 - 01.2017
Front Desk Agent
JW Marriott Miami Turnberry Resort & Spa
01.2014 - 01.2016
Sales Associate
Bloomingdale’s
01.2013 - 01.2014
Brand Ambassador
A|X Armani Exchange
01.2012 - 01.2013
High School Diploma - undefined
North Miami Senior High School
Associate Degree - Mass Communications
Miami Dade College