Cedric Barry Turner Sr.
Cypress,TX
Summary
Diligent and reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs using Design of Experiments and various quality improvement tools. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
15
15
years of professional experience
Work History
USA Business Office Operations Leader
IBM
01.2010 - 06.2013
- Managed the overall business management system for Security Services including budgeting, forecasting, and performance analysis.
- Managed the overall operational/financial performance and reporting process including improving the Global Business financial operations tools for custom Profit & Loss development, cost allocation, and operations sales support.
- Provided support in achieving the Security Services Operations Business Objectives of $247m in Signings/ $103m of Revenue and stated GP.
World Wide Operations Project Manager
IBM
10.2008 - 01.2010
- Defined, developed, and documented the overall Internet Security System (ISS) quotation and pricing operational processes, sub-processes, and process owners and how these activities are to be executed in the ISS organization
- Developed metrics and measures of the execution, efficiency, and effectiveness of the quotation and pricing operational process
Business Controls Process Driver and Advocate
IBM
08.2008 - 10.2008
- As the Americas Acquisition Integration Coordinator, coordinated, confirmed, and communicated the overall status and impact of new external to IBM acquisitions integrated into existing IBM Americas Global Technology Services process
- As the Americas Business Controls Process Driver, provided effective leadership, advice, counsel, and education in preparing and supporting the Americas Signing and Backlog and Integrated Technology Services organizations to achieve a Satisfactory corporate audit rating
- As the HQ Business Controls Advocate, provided effective leadership, advice, counsel, and education in preparing and assisting the Remote Technical Support organization in receiving a satisfactory corporate audit rating
- As the HQ Business Controls Advocate, provided effective leadership, advice, counsel, and education in preparing and assisting the South Korea Service Delivery organization to receive a satisfactory Customer Requirements Management (CRM) corporate audit rating
ISO 9000 Project and Depot Quality Manager
IBM
08.1998 - 08.2008
- As ISO 9000 Project Manager, provide effective project planning, leadership, and education in assisting the Memphis computer services depot to achieve successful ISO 9000 Quality System Standards certification in nine business weeks
- As Depot Quality Manager, improve the outgoing quality level from 9% down to a respectable less than 3% outgoing quality level
- As ISO 9000 Project Manager, provide effective project planning, leadership, and education in assisting the Atlanta and Dallas computer services depots to achieve successful ISO 9000 Quality System Standards certification in twelve business weeks
Education
Master of Science - MSIE Industrial Engineering
University of Arkansas
Fayetteville, ARMBA - Project Management/Finance
Keller Graduate School of Management- Atlanta/Perimeter Center
06.2013
Bachelor of Science - Industrial Engineering
University of Arkansas
Fayetteville, AR06.1981
Skills
- Experience using Excel in data analysis and reporting
- Strong root cause and data analysis skills
- Effective oral and written communication skills
- Decision making and Complex Problem Solving skills
- Strong Business process development, reengineering and change management skills
- Good Active listening, adaptability, and team building skills
- Strong curiosity and willingness to learn reporting skills and utilize in daily operations
- Attention to detail
- Multitasking Abilities
Timeline
USA Business Office Operations Leader
IBM
01.2010 - 06.2013
World Wide Operations Project Manager
IBM
10.2008 - 01.2010
Business Controls Process Driver and Advocate
IBM
08.2008 - 10.2008
ISO 9000 Project and Depot Quality Manager
IBM
08.1998 - 08.2008
MBA - Project Management/Finance
Keller Graduate School of Management- Atlanta/Perimeter Center
Bachelor of Science - Industrial Engineering
University of Arkansas
Master of Science - MSIE Industrial Engineering
University of Arkansas
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