CEDRIC C. JOHNSON
Memphis,TN
Summary
Dynamic graduate student pursuing a Dual Master’s in Strategic Leadership and Human Resource Management, equipped with hands-on experience in employee training, team leadership, and enhancing operational efficiency. Expertise in cultivating strong workplace cultures, effectively resolving conflicts, and streamlining processes to drive productivity. Proven track record of successfully managing people, projects, and client relationships within high-volume, customer-centric environments. Committed to leveraging academic knowledge and practical skills to contribute to organizational success and foster an engaged workforce.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server & Trainer
Local Lime Baja Cuisine
05.2025 - Current
- Train and onboard new staff on customer service protocols, POS systems, and operational procedures.
- Mentor team members to improve efficiency, guest engagement, and workplace culture.
- Support peak-hour service by coordinating with coworkers and managing multiple tables effectively.
Bay Host
Topgolf
01.2025 - Current
- Provide exceptional guest experiences while ensuring safety, compliance, and service standards.
- Manage multiple guest interactions, enhancing satisfaction and loyalty.
- Collaborate with colleagues to maintain operational efficiency and positive team dynamics.
Owner & Operator
CJZS LLC Cleaning Services
11.2022 - Current
- Founded and managed a cleaning consulting business serving commercial clients and Airbnb properties.
- Oversee HR responsibilities, including hiring, scheduling, and training staff.
- Develop cost-effective service solutions to increase client satisfaction and retention.
Property Preservation Surveyor
Entera Realty, LLC
03.2024 - 03.2025
- Conduct detailed property inspections, including measurements, condition assessments, and photo documentation.
- Prepare professional reports supporting real estate and property management decisions.
Frontline Customer Service / Specialist Lead
Sam’s Club
06.2022 - 01.2024
- Lead customer service operations, resolving escalated issues and processing returns.
- Train staff on inventory control, register operation, and service excellence standards.
- Maintain accuracy and efficiency in a high-volume retail environment.
Customer Service & Floor Stocker
AtHome Home Décor
06.2020 - 11.2022
- Assisted customers with purchases and returns, ensuring a positive shopping experience.
- Maintained inventory accuracy through regular stock replenishment and organization.
Education
Dual Master of Professional Studies - Strategic Leadership & HR Management
University of Memphis
08.2025
B.B.A. - Business Administration Finance, Concentration in Real Estate
University of Memphis
12.2023
A.S. - Business Marketing
Western Kentucky University
05.2022
High School Diploma - undefined
Northwest High School
05.2019
Skills
- Human Resource Operations & Compliance
- Employee Training & Onboarding
- Conflict Resolution & Mediation
- Performance Management Support
- Organizational Leadership
- Client Relations & Stakeholder Communication
- Process Improvement & Workflow Optimization
- Strategic Planning & Implementation
Accomplishments
- Successfully launched and managed a profitable cleaning service business with consistent client retention.
- Recognized for leadership and adaptability in diverse work settings.
Affiliations
University of Memphis Track&Field
BSA
Certification
Certification in leadership’s
Timeline
Server & Trainer
Local Lime Baja Cuisine
05.2025 - Current
Bay Host
Topgolf
01.2025 - Current
Property Preservation Surveyor
Entera Realty, LLC
03.2024 - 03.2025
Owner & Operator
CJZS LLC Cleaning Services
11.2022 - Current
Frontline Customer Service / Specialist Lead
Sam’s Club
06.2022 - 01.2024
Customer Service & Floor Stocker
AtHome Home Décor
06.2020 - 11.2022
Dual Master of Professional Studies - Strategic Leadership & HR Management
University of Memphis
B.B.A. - Business Administration Finance, Concentration in Real Estate
University of Memphis
A.S. - Business Marketing
Western Kentucky University
High School Diploma - undefined
Northwest High School
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