Van Phuong La
New York
Summary
Driven and dedicated Hospitality Management professional with a focus on operational excellence, guest satisfaction, and team leadership. Currently pursuing a Bachelor of Technology in Hospitality Management, I aim to apply my diverse experience in customer service and hospitality operations to contribute to a high-performing team, ensuring exceptional service delivery and high-quality hospitality environment.
Overview
5
5
years of professional experience
Work History
Server & Trainer
Nha Trang One Restaurant
New York
01.2023 - Current
- Provided high-quality customer service and maintained positive guest interactions in a fast-paced dining environment.
- Managed cash and card transactions with accuracy and efficiency.
- Assisted as Barista & Cashier and supported restaurant marketing with food styling & photography for menu and social media.
Server & Trainer
The Pho 2
New York
01.2022 - 01.2023
- Delivered excellent customer service while ensuring food quality and presentation standards.
- Trained and supported new staff in service protocols and cashier responsibilities.
- Assisted with opening and closing procedures to maintain smooth operations.
Server & Barista
Nam Son Restaurant
New York
01.2021 - 01.2022
- Assisted with daily dining operations, ensuring guest satisfaction and timely service.
- Collaborated with team members to maintain a clean and organized restaurant environment.
Ice Cream Server
Paul’s Daughter
Coney Island
06.2021 - 09.2021
- Served high volumes of customers efficiently in a seasonal, fast-paced environment.
- Maintained food handling and safety standards.
Education
Bachelor of Technology - Hospitality Management
NYCCT, CUNY
New York, NY12.2026
Skills
- Customer Service Excellence
- Team Leadership & Training
- Food & Beverage Operations
- Financial Transaction Management
- Time Management & Prioritization
- Multilingual Communication
- Food Styling & Photography
- NYC Food Protection License
Languages
- Vietnamese, Fluent
- Cantonese, Fluent
- English, Conversational
Languages
Cantonese
Professional
Vietnamese
Professional
English
Professional
Timeline
Server & Trainer
Nha Trang One Restaurant
01.2023 - Current
Server & Trainer
The Pho 2
01.2022 - 01.2023
Ice Cream Server
Paul’s Daughter
06.2021 - 09.2021
Server & Barista
Nam Son Restaurant
01.2021 - 01.2022
Bachelor of Technology - Hospitality Management
NYCCT, CUNY
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