Gabriella Oliveira
Pembroke,NH
Summary
Support worker specializing in youth development, committed to creating environments that promote personal growth and engagement. Proven track record in developing strong community partnerships, facilitating effective support plans, and monitoring progress for maximum participant success. Recognized for delivering exceptional service and building lasting relationships. Highly coachable and will thrive in environments when learning new areas and skills. Can apply feedback to improve performance. Actively seeking opportunities to step outside my comfort zone, taking on new challenges, and developing new skills; often excelling in unfamiliar roles in a short amount of time. Adaptable and motivated, I bring a strong work ethic and a willingness to grow in any position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
server/server trainer
Darden Restaurants, Olive Garden
Manchester, New Hampshire
09.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment to ensure guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved guest complaints professionally to improve overall dining experience.
- Trained new servers on restaurant policies and service standards.
- Handled guest complaints professionally to enhance dining experience.
Youth Support Specialist
EastersealsNH
Manchester, New Hampshire
05.2025 - Current
- Improved youth engagement by implementing creative and interactive activities tailored to individual needs.
- Collaborated with other team members to develop comprehensive support plans for each youth, ensuring their success in the program.
- Monitored youth progress and adapted strategies to optimize support effectiveness.
- Advocated for participants' rights during meetings with external agencies or service providers.
- Cultivated partnerships with community organizations to enhance resource access for participating youths.
- Continually updated professional knowledge through attending relevant training sessions and conferences in order to provide up-to-date information to participants and colleagues alike.
- Maintained precise records of services provided, ensuring accountability and continuity of care.
Temp Receptionist/Administrative Assistant
Allegro MicroSystems LLC
Manchester, New Hampshire
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
Cashier
Krazy Kids
Pembroke, New Hampshire
07.2022 - 12.2024
- Greeted customers entering store and responded quickly and accurately to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with well accuracy levels.
- Hosted big party's of people coming in who needed assistance.
- Bartender and kitchen operator for customers.
- Main floor supervisor.
- Children's program assistant.
Cashier Team Lead
Langs Ice Cream
Pembroke, New Hampshire
07.2022 - 12.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests constantly.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained employees of lower authority.
- Frequent shift leader.
Children's and Youth Program Assistant
The Works Family Health and Fitness Center
Somersworth , New Hampshire
02.2022 - 07.2022
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to youth.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Hosted big party's coming in who needed assistance.
- Managed and watched after children ages 6 months - 7 years old.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
Education
High School Diploma -
Pembroke Academy
Pembroke, NH06-2024
Skills
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Conflict resolution
- Staff training
- Organization skills
- Inventory management
- Youth counseling
- Administrative support
- Communication skills
- Emotional intelligence
- Adaptability
Hobbies and Interests
- Adventure Travel
- Backpacking and Hiking
- Documenting and sharing travel experiences.
- Volunteering with youth sports programs as an assistant.
- Mindfulness Practices
- Music
- Music Culture
- Animals and wildlife
Languages
English
Volunteer work
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Raised awareness about mental health issues and advocated for those who couldn't, through social media campaigns and posts.
- Provided hands-on care for animals, including feeding, cleaning enclosures, and monitoring health and behavior.
- Helped socialize animals to improve behavior and increase adoption readiness
Certification
CPR certification
Affiliations
Volunteer, Manchester Animal Shelter, 2025 - present
Timeline
server/server trainer
Darden Restaurants, Olive Garden
09.2025 - Current
Youth Support Specialist
EastersealsNH
05.2025 - Current
Temp Receptionist/Administrative Assistant
Allegro MicroSystems LLC
02.2025 - Current
Cashier
Krazy Kids
07.2022 - 12.2024
Cashier Team Lead
Langs Ice Cream
07.2022 - 12.2024
Children's and Youth Program Assistant
The Works Family Health and Fitness Center
02.2022 - 07.2022
High School Diploma -
Pembroke Academy