Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Server/Server Trainer
Cracker Barrell Old Country Store
Spartanburg , SC
05.2005 - Current
Trained new team members on restaurant procedures, menu items, and performance strategies.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Provided continuous evaluation and feedback to server employees.
Monitored new server performance and offered continuous support throughout training period.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Established and maintained positive relationships with trainees to drive successful learning outcomes.
Mental Health Counselor/ Case Management
Spartanburg Area Mental Health Center
Spartanburg , SC
10.2011 - 04.2022
Led counseling group to discuss topics such as eating disorders and relationship issues.
Monitored conditionally released, mentally ill individuals found not guilty in criminal court cases.
Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Presented case history material to review and discuss with other staff members.
Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Documented psychiatric services and responses to treatment in patient case files.
Provided referrals to connect clients with other community resources to support mental health and well-being.
Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Prepared reports to summarize clients' mental health status and treatment progress.
Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.