Cedric Gatlin
Greenville,MS
Summary
Dynamic automotive professional with a strong work ethic and excellent communication skills, honed at James Ceranti Nissan. Proven ability to assess vehicle needs and provide tailored service recommendations, enhancing customer satisfaction. Experienced in multitasking and organization, with a solid foundation in vehicle diagnostics and customer service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Advisor
James Ceranti Nissan
10.2015 - Current
- Assisted customers in understanding service options and recommendations
- Learned to utilize dealership software for tracking service history and appointments
- Provided support in managing customer inquiries and resolving concerns promptly
- Gained knowledge of automotive systems to effectively communicate with technicians
Technician
Oakes Toyota
06.2010 - 09.2014
- Performed routine maintenance and repairs on vehicles to ensure optimal functionality.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Assisted in training new technicians on safety protocols and service procedures.
- Collaborated with team members to streamline repair processes and enhance efficiency.
Technician
Bankston Dodge
08.2006 - 03.2009
- Assisted customers in understanding service options and recommendations
- Learned to utilize dealership software for tracking service history and appointments
- Provided support in managing customer inquiries and resolving concerns promptly
- Gained knowledge of automotive systems to effectively communicate with technicians
Sales Associate
NAPA Auto Parts - Genuine Parts
06.2005 - 05.2010
- Assisted customers in finding automotive parts, ensuring accurate product selection and satisfaction.
- Processed sales transactions efficiently, maintaining a high level of accuracy during cash handling.
- Managed inventory restocking, contributing to organized displays and effective stock management.
- Provided knowledgeable support on product features, enhancing customer understanding and engagement.
Education
Aviation Maintenance
Aviation Institute of Maintenance
Dallas, TXAuto Mechanics
MDCC
Moorhead, MSNA -
Greenville High School
Greenville, MS05.2000
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service recommendations
- Team player mentality
Certification
Multiple ASE Certifications.
Timeline
Service Advisor
James Ceranti Nissan
10.2015 - Current
Technician
Oakes Toyota
06.2010 - 09.2014
Technician
Bankston Dodge
08.2006 - 03.2009
Sales Associate
NAPA Auto Parts - Genuine Parts
06.2005 - 05.2010
Aviation Maintenance
Aviation Institute of Maintenance
Auto Mechanics
MDCC
NA -
Greenville High School
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