Cedric Houston
Arlington,TX
Summary
Dynamic Transit Bus Operator with a proven track record at Trinity Metro, excelling in safe driving and passenger assistance. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to operational excellence, consistently adhering to schedules while ensuring compliance with safety regulations and fostering a positive transportation experience.
Overview
7
7
years of professional experience
Work History
Transit Bus Operator
Trinity Metro
Fort Worth, TX
10.2024 - Current
- Operated transit buses safely and efficiently, adhering to schedules and routes.
- Monitored vehicle performance and conducted pre-trip inspections for safety compliance.
- Assisted passengers with boarding, fare collection, and route information inquiries.
- Maintained cleanliness and operational readiness of assigned vehicles throughout shifts.
- Addressed passenger concerns promptly, fostering a positive public transportation experience.
Supervisor
Spplus
Dallas Fort Worth
02.2019 - 10.2024
- Supervised daily operations, ensuring compliance with safety and operational standards.
- Trained and mentored new staff on efficient workflow processes and best practices.
- Monitored team performance, providing feedback to enhance productivity and service quality.
- Implemented process improvements, reducing turnaround times for operational tasks.
- Conducted regular audits of operational procedures to ensure adherence to company policies.
- Resolved customer inquiries promptly, enhancing overall client satisfaction levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Education
High School Diploma - General Studies
Rio Linda Highschool
Rio Linda, CA06-1991
Associate of Arts -
US NAVY
Great Lakes, ILSkills
Safe driving
Accident reporting
Defensive driving
Vehicle inspection
Route navigation
Schedule adherence
Adaptive decision making
Passenger assistance
Traffic laws compliance
Emergency procedures
Inclement weather driving
Route planning
Clean driving record
Behavior management
Passenger transportation
Customer relations skills
Guest relations
Airport operations
Traffic laws
Bus operation
Accident avoidance
Communication and interpersonal skills
Commercial drivers license CDL
Customer relations
Safety-focused
Strong working relationships
Decision-making
Dependable and trustworthy
Situational awareness
Two-way radio operation
Critical thinking
Problem-solving
Incident reporting
Safety device verification
Ability to lift 50 pounds
Clean MVR
Accident reports
Fire extinguisher use
Emergency response
Timeline
Transit Bus Operator
Trinity Metro
10.2024 - Current
Supervisor
Spplus
02.2019 - 10.2024
High School Diploma - General Studies
Rio Linda Highschool
Associate of Arts -
US NAVY