Cedric Jimmie
Mesa,AZ
Summary
Focused professional knowledgeable in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and devising innovative solutions to diverse business concerns and goals. Skilled in coordinating documentation and handling payments. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
Spot Inc.
2023.11 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
ACCOUNT SERVICING
UPGRADE
2022.08 - 2023.11
- Prioritizing customer experience and providing personalized, transparent, and efficient service
- Creating loyal customers who trust expertise and rely on financial services for their credit cards, loans, credit health, and financial needs
- Active listening, clear communication, personalized solutions, educate and empower, prompt and efficient service, building trust and relationships
- Subject matter expert training and managing a team so they can be setup for success in the company
- Aided in streamlining internal processes by implementing organization tools such as CRM systems, resulting in improved efficiency for account servicing tasks.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
LOAN SPECIALIST
EQUIANT
2021.06 - 2022.08
- A collection specialist managing finances and creating plans to help customers be set for success with their timeshares
- Ensure customers can fulfill their financial obligations, maintain a positive relationship with the company, enjoy the benefits of their timeshare ownership, and market memberships to make it more satisfying.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
CREDIT/SALES MANAGER
BUDDY'S HOME FURNISHING
2020.03 - 2021.06
- Demonstrated exceptional strategies in visual merchandising, creating an attractive eye-catching in-store display that can capture customers' attention
- Showcasing furniture using creative arrangements and staging draw customers in-store and entice them to explore products
- Online presence, promotions and discounts, personalized marketing, and customer engagement to increase sales, manage finances and billing, create efficient service to customers accounts.
- Developed a thorough understanding of each client''s financial situation, allowing for customized solutions tailored to their needs.
Education
No Degree -
Grand Canyon University
Glendale, AZ12.2020
No Degree -
Northland Pioneer College
Winslow, AZ12.2019
High School Diploma -
Winslow High School
Winslow05.2019
Skills
- Communication and persuasion
- Financial Analysis
- Mathematics
- Financial modeling
- Computer knowledge
- Customer service
- Collaborative
- Organized
- Typing skills
- Fast-paced
- Budget managing
- Flexibility and Adaptability
- Interdepartmental Collaboration
- Decision-Making
- Problem-Solving
- Analytical Thinking
Timeline
Logistics Coordinator
Spot Inc.
2023.11 - Current
ACCOUNT SERVICING
UPGRADE
2022.08 - 2023.11
LOAN SPECIALIST
EQUIANT
2021.06 - 2022.08
CREDIT/SALES MANAGER
BUDDY'S HOME FURNISHING
2020.03 - 2021.06
No Degree -
Grand Canyon University
No Degree -
Northland Pioneer College
High School Diploma -
Winslow High School
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