Cedric Murphy
East Point
Summary
Accomplished professional with over 20 years of experience in customer service, technical software applications, and telecommunications. Recognized for exceptional communication and interpersonal skills, fostering strong relationships across all levels of the workforce. Proven ability to collaborate effectively within teams while adapting to evolving needs, ensuring consistent and reliable service delivery.
Overview
23
23
years of professional experience
Work History
Business Service Representative, Sr.
DataX Ltd.
Atlanta, GA
06.2022 - Current
- Complete permissible purpose, vendor, and customer audits in accordance with FCRA and other state and federal requirements and regulations.
- Produce, request, or maintain customer facing reports.
- Process and deliver production files for customers and Internal Equifax business units.
- Setup SFTP’s and whitelist URL’s for customers so products can or services can be utilized by customers.
- Update Salesforce USIS to reflect customer business service contact changes or any modifications made to DataX products or solutions being utilized by customers.
- Work with all Equifax departments as needed to resolve customer request (Account Services, Analytics, Development, etc)
- Request account setup/changes and product activations/deactivations.
Community Outreach Counselor
MAXIMUS
Atlanta, GA
11.2005 - 12.2021
- Represented the organization at Outreach events threw out the state and effectively presented the Georgia Families program, in large and small group forums where the public was educated on health plan options available to Medicaid and PeachCare for Kids recipients.
- Fostered partnership, generated business and lead generating opportunities with community leaders, elected officials, faith-based organizations and community-based organizations including specialist, hospitals, and clinics.
- Maintained a strong communication network with neighborhood and city organizations.
- Trained New Hires for the Georgia Families project and other organizational projects.
Application Support Analyst
TEKsystems- Home Depot Corp.
Atlanta, GA
06.2003 - 07.2005
- Provided technical support for UNIX, Tandem Systems and Multi proprietary java-based applications.
- Maintenance of AIMS, ASIS IBM, JPP and Kronos software applications.
- Maintained technical and procedural skills for Managers via MS Office Suites and Lotus Notes using a Citrix Platform while resolving technical and hardware issues for Home Depot associates at store level.
Education
Auto-Cad Drafting
Bainbridge State College
Bainbridge, Georgia01-1993
Skills
- Customer-Focused
- CRM Software Proficiency
- Active Listening Skills
- Conflict Resolution
- Stakeholder Communication
- Time Management
- Client Relationship Management
- Adaptability & Flexibility
Timeline
Business Service Representative, Sr.
DataX Ltd.
06.2022 - Current
Community Outreach Counselor
MAXIMUS
11.2005 - 12.2021
Application Support Analyst
TEKsystems- Home Depot Corp.
06.2003 - 07.2005
Auto-Cad Drafting
Bainbridge State College