Dakota Delsanto
Kannapolis,NC
Summary
Skilled Business Development leader offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
5
5
years of professional experience
Work History
Business Development Representative
Freedom Road
Concord, NC
11.2021 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
- Used [Software] to handle current portfolio and prospective leads.
Customer Service Manager
Walmart
Sylacauga, AL
03.2019 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
Customer Service Manager
Food Lion
Lexington, NC
06.2016 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Education
High School Diploma -
Lexington Senior High School
Lexington, NC06.2018
Skills
- Cash Handling
- Till counting
- Point of sale operation
- Store opening and closing
- Product and service sales
- Planning and Coordination
- Critical Thinking
- Cultural Awareness
- Decision Making
- First Aid/CPR
- Google Workspace
- Customer Relationship Management Software (CRM)
- Retail platforms
- Excellent time management skills
- Exceptional telephone etiquette
- Telemarketing expertise
- CRM
- Customer-focused
- Team Building
- Logistics policies and procedures
- Complex Problem Solving
- Team Management and Supervision
- Quality Assurance
Timeline
Business Development Representative
Freedom Road
11.2021 - Current
Customer Service Manager
Walmart
03.2019 - 07.2021
Customer Service Manager
Food Lion
06.2016 - 03.2019
High School Diploma -
Lexington Senior High School