Denzel Waddell
Concord,NC
Summary
Driven professional with strong work ethic and adaptability. Demonstrates exceptional interpersonal skills and excels in customer service, multitasking, and time management. Committed to delivering positive customer experiences while quickly mastering new skills. Eager to leverage organizational strengths in entry-level opportunities that contribute to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development Representative
Hendrick Automotive Group
04.2025 - Current
- Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
- Provides exceptional service to customers by promptly addressing needs and inquiries, enhancing overall customer satisfaction.
- Managed customer accounts to ensure satisfaction and retention for auto services.
- Responded quickly to inquiries from potential customers via phone or email.
Head cashier/ Cash office Administrator
Lowes Home Improvement
04.2024 - 07.2025
- Manages all Cashiers and checkout functions including sales transactions and refunds.
- Balanced tills and performed safe counts to ensure accurate cash management in cash administration office.
- Monitors cash drawer amounts and maintains checkout areas.
- Resolved customer issues to enhance front-end store operations and improve customer satisfaction.
- Ensured customer satisfaction by delivering quality service and addressing feedback.
- Handling money including sales transactions and refunds.
- Maintained safe, clean environment for staff and customers to promote a positive shopping experience.
- Follows up on appointment outcomes.
- Supervised team members and provided training on cashier protocols.
Front End Associate
Lowes Home Improvement
08.2023 - 04.2024
- Guided customers in locating products, enhancing shopping experience.
- Provided friendly service at checkout, processing transactions efficiently.
- Kept front-end area clean and clutter-free, promoting efficient customer interactions.
- Organized and maintained sales floor displays, ensuring appealing presentation.
- Stocked shelves with merchandise and ensured proper product placement.
Janitor
S&K Cleaning Services
11.2022 - 10.2023
- Ensured clean and safe environments for local government, factory, and maintenance workers.
- Applied appropriate cleaning products and chemicals to effectively eliminate bacteria.
- Maintained cleanliness of facilities through routine cleaning and sanitizing tasks.
- Maintained cleanliness of restrooms and removed trash from all areas.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
Cashier
Cook Out
11.2021 - 11.2022
- Delivered exceptional customer service, enhancing customer satisfaction.
- Managed orders, served food, and processed payments efficiently and safely.
- Handled, cooked, and prepared food in compliance with safety standards.
Education
Bachelors Of Science - Health Systems Management
University Of North Carolina At Charlotte
Charlotte, NC12-2026
Associate of Arts -
Rockingham Community College
Wentworth, NC05-2023
High School diploma -
Rockingham Early College High School
Wentworth, NC05-2023
Skills
- Customer Service
- Payment Collection
- Cash Handling
- Cash Management
- System navigation
- Computer Proficiency
- Problem Solving
- Multitasking
- People Skills
- Communication Skills
- Team Leadership
Certification
Emerging Leaders Certification, Truist, 10/01/23
Timeline
Business Development Representative
Hendrick Automotive Group
04.2025 - Current
Head cashier/ Cash office Administrator
Lowes Home Improvement
04.2024 - 07.2025
Front End Associate
Lowes Home Improvement
08.2023 - 04.2024
Janitor
S&K Cleaning Services
11.2022 - 10.2023
Cashier
Cook Out
11.2021 - 11.2022
Bachelors Of Science - Health Systems Management
University Of North Carolina At Charlotte
Associate of Arts -
Rockingham Community College
High School diploma -
Rockingham Early College High School