Cedric Rhyns
Houston,TX
Summary
Mortgage Underwriter who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Technical proficiency with AUS, Empower, Fidelity, Net Oxygen, LIV, LPS, MS Works, Word, Excel and PowerPoint.
Overview
15
15
years of professional experience
Work History
Consumer Lending Specialist
BMO Bank
01.2025 - Current
- Initiating client outreach to identify additional income and restructuring opportunities after initial decline.
- Managed pending declines, counteroffer restructure, pipeline while completing loan utilization opportunity reviews and meeting designated SLA compliance requirements.
- Streamlined collaboration between underwriting and customers to enhance operational efficiency.
- Exceeded balance build opportunities through detailed utilization and consolidation summaries.
CLO Underwriter II
BMO Bank
04.2022 - 01.2025
- Made approval and denial recommendations by determining accurate risk levels.
- Trained and developed new hires on procedural processes and company guidelines.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Direct Mortgage Underwriter III
Loan Depot
11.2021 - 04.2022
- Worked closely with upper management to successfully implement new guidelines, best practices and processes to improve quality and efficiency.
- Trained new and seasoned underwriters on quality control and accuracy within file.
- Effectively advised underwriters with solutions when sought out to answer difficult income questions, general guidance or second level review.
- Proactively identified derogatory trade history, SSN, DOB discrepancies or extended fraud alerts for customers tri-merge credit reports.
- Managed high volume pipelines and completed 10-12 Initial/final reviews
- Explained very technical financial information to processors / account managers in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed income and supporting documentation to determine feasibility of granting loans.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets to monitor pipeline by using Microsoft Excel for daily, weekly and monthly reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Wholesale Mortgage Underwriter II
Loan Depot
01.2021 - 11.2021
- Establish strong relationships with business partners (ie. Sales force, Account Managers, Processing, Risk Management, Contact Centers and Fulfillment teams etc.)
- Managed assigned pipeline; Continuously maintained SLA within 24-48 hours despite volume increases of 30%
- Informs processors, mortgage brokers, account managers, closers and management of changes, status updates, findings and credit decisions
- Works in collaboration with team members to ensure SLA targets are met
- Participates in special projects and assignments and performs other duties as assigned
- Manage pricing exceptions on complex transaction
Consumer Loan Underwriter II
BMO Harris Bank
07.2016 - 12.2020
- Trained and developed new hires on procedural processes and company guidelines.
- Assisted in facilitating difficult underwriting files by offering sound suggestions and recommendations to underwriting staff.
- Effectively trained new underwriters on all systems, Net Oxygen, ALSCOM while utilizing Standard Work process.
- Analyzes new customer credit applications. Makes credit decisions / recommendations in accordance with credit-granting principles.
- Conducts independent analysis of credit reports, titles, appraisals and flood certifications for assessments of HELOAN and HELOC products.
- Proficiently manages assigned pipeline of 40+ applications
- Adjudicates new credit applications within defined limits or recommends credit products based on standard or renewal guidelines.
- Effectively responds to incoming inquiries in prompt and professional manner and escalates issues to superiors or other departments.
- Continually keeps current with established processes, policies, and regulations, and knowledge of all products, credit policies, services, and relevant legal, regulatory, and technology requirements.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Orients, trains, assists and mentor more junior level Underwriters
- Reduced regulatory risks by assessing closing loans for compliance with HMDA and government requirements.
Consumer Loan Processor
BMO Harris Bank
10.2013 - 07.2016
- Worked as liaison between processors, underwriting and upper management for roll out of community pilot.
- Trained new and seasoned employees on system processes during migration from paper to digital format.
- Achieved special matter expert status on Net Oxygen, ALSCOM, Standard Work and Guidelines. Assisted processors to achieve competency in all systems
- Reviewed all income, paycheck stubs, W-2's, tax returns etc. for credit decision
- Effectively able to identify and resolve discrepancies on title, appraisal and verification products.
- Proficiently managed assigned pipeline, average pipeline 70+ files.
- Provided accurate communication with bankers via phone or email for missing documentation.
- Order third party documentation and other pertinent documents.
- Addressed banker inquiries in timely and accurate fashion.
- Scan, upload and index documents as needed based on customer. situation
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Loan Service Specialist
Wells Fargo Home Mortgage
09.2012 - 03.2013
- Effectively address all inquiries from real estate agents/homeowners in timely fashion.
- Informed of documents needed for short sale/deed in lieu process based on investors guidelines.
- Performed variety of default servicing tasks including: Sorting, Identifying, distributing, forwarding and scanning foreclosure and bankruptcy paper and all electronic documents.
- Resolved problems regarding documentation issues to ensure compliance with company policies and government regulations.
- Accurately notate all inbound calls.
Collector 2
Wells Fargo Home Mortgage
11.2011 - 03.2013
- Skilled in advanced knowledge of company products, services, policies and procedures. Applied knowledge when communicating with delinquent customers.
- Evaluate customers financial situations and negotiated for full payment or performed financial interview to approve repayment plan for homeowners suffering a hardship.
- Accurately document actions taken on all inbound/outbound call
- Negotiated account resolution to maintain positive relationship with the customer and company by delivering customer-centric service.
- Utilize auto dial system to receive inbound/outbound calls.
Education
Associate of Arts - Creative Writing
MATC
Milwaukee, WI08-2010
Skills
- HELOC HELOAN expert proficiency
- Jumbo loans
- Tandem loans
- QM conventional conforming and non-QM conforming loan recognition
- FHLMC FNMA Underwriting Guidelines
- Credit & Income Analysis
- Risk Assessment
- Creative problem solving skills
- Extremely dependable
- Loan to Value Ratio Calculations
- Debt-to-Income Ratios
- Excellent Written Communication
Accomplishments
- Promoted within 5 months of initial hire date from Underwriter I to Underwriter II most recently with Loan Depot
Affiliations
National Association of Certified Home Inspectors (NACHI) Wisconsin
Timeline
Consumer Lending Specialist
BMO Bank
01.2025 - Current
CLO Underwriter II
BMO Bank
04.2022 - 01.2025
Direct Mortgage Underwriter III
Loan Depot
11.2021 - 04.2022
Wholesale Mortgage Underwriter II
Loan Depot
01.2021 - 11.2021
Consumer Loan Underwriter II
BMO Harris Bank
07.2016 - 12.2020
Consumer Loan Processor
BMO Harris Bank
10.2013 - 07.2016
Loan Service Specialist
Wells Fargo Home Mortgage
09.2012 - 03.2013
Collector 2
Wells Fargo Home Mortgage
11.2011 - 03.2013
Associate of Arts - Creative Writing
MATC