Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
References
Timeline
Work Availability
Generic

Cedric Smith

Monroe,LA

Summary

Creative problem solver with the ability to increase revenue growth resolves conflict, improve morale and consistently strive to surpass profit goals. Management-Solid background in planning and marketing skills. Hands-on manager with highly developed negotiation skills and experience cultivating strategic partnerships. Equally effective in budgeting and financial management. Marketing- Reliable ability to recognize and capitalize on market trends. Broad knowledge of marketing disciplines, including research, telemarketing, promotional planning, pricing, merchandising, event planning and advertising. Team Building- Positive team leader with broad experience recruiting and hiring sales teams, developing talent and creating effective training programs. Communication-Persuasive communicator with exceptional presentation and negotiation skills. Able to develop productive relationships with colleagues, customers and staff at all levels. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Financial Education Specialist

Ouachita Valley Federal Credit Union
01.2023 - 01.2024
  • Developed and implemented comprehensive educational programs for students with special needs.
  • Assisted teachers in the implementation of Individual Education Plans.
  • Counseled students individually on educational needs and growth patterns.
  • Defined district needs and goals to outline yearly budget and expenditures.

Loan Document Specialist

Ouachita Valley Federal Credit Union
01.2019 - 01.2023
  • Reviewed loan documents to ensure accuracy and completeness.
  • Verified customer information in loan documents against credit reports.
  • Organized loan documents into digital filing system.
  • Assisted customers with questions regarding loan documentation.
  • Provided quality control assurance for all loan document packages.
  • Developed procedures for efficient management of loan documents.
  • Tracked changes in state and federal regulations concerning lending practices.
  • Maintained a high level of confidentiality when handling sensitive information.
  • Answered customer phone calls related to their loan documents.
  • Advised customers on relevant federal laws pertaining to their loans.
  • Checked value of customer collateral to hold as loan security.

Call Center

Ouachita Valley Federal Credit Union
01.2016 - 01.2019
  • Collaborated with other departments to develop workflow processes that improved efficiency within the call center environment.
  • Implemented strategies to reduce wait times and increase the efficiency of services provided by the call center team.
  • Provided customer service and technical support to clients in a call center environment.
  • Adhered to all company policies related to call center operations including attendance guidelines.

Teller

Ouachita Valley Federal Credit Union
01.2015 - 01.2016
  • Make customer transaction
  • Help count with balance and change orders

Teller

Chase Bank
01.2011 - 01.2015
  • Make customer transaction
  • Help count with balance and change orders

Customer Care Professional

JP Morgan Chase Mortgage
01.2009 - 01.2011
  • Loan Modification help customer with paper work

Sales Associate/Cashier

Sears Roebuck & Co.-Monroe, LA
01.2005 - 01.2008
  • Customer relations and handling money.
  • Assist customers with merchandise selection.
  • Stocking and pricing merchandise
  • Assist customers with jewelry repairs.
  • Assist customers with payment of merchandise (cash or credit cards).
  • Assist customers with account payments on layaways or charge card.
  • Operated cash registered

Shift Supervisor-Cashier

Chick-fil-a Restaurant-Monroe, LA
01.2001 - 01.2007
  • Supervised, trained and motivated a team of 25 employees
  • Count down money in cash registers
  • Open and closed restaurant
  • Operated cash register
  • Shift change supervisor
  • Bank deposits
  • Prepare side items

Education

High School Diploma -

Ouachita High School
Monroe
05.2002

Some College (No Degree) - Vocal Music Education Major

University of Louisiana At Monroe
Monroe

Some College (No Degree) - Finance

Southern New Hampshire University
Hooksett, NH

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Publisher
  • Organizational Skills
  • Leadership
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Supervision and leadership
  • Customer Service
  • Organization and Time Management

Accomplishments

  • District Honor Choir Participant (1998-2000)
  • 2001 Gospel Music Workshop of America Member (1999- Present)
  • ULM Concert Choir Member, & Local Church Musician
  • John Ethel Minifield Choir Award
  • Chick-fil-A Award
  • President of America Choral Director

References

REFERENCES AVAILABLE UPON REQUEST

Certification

  • CUNA Financial Counseling Certification

References

References available upon request.

Timeline

Financial Education Specialist

Ouachita Valley Federal Credit Union
01.2023 - 01.2024

Loan Document Specialist

Ouachita Valley Federal Credit Union
01.2019 - 01.2023

Call Center

Ouachita Valley Federal Credit Union
01.2016 - 01.2019

Teller

Ouachita Valley Federal Credit Union
01.2015 - 01.2016

Teller

Chase Bank
01.2011 - 01.2015

Customer Care Professional

JP Morgan Chase Mortgage
01.2009 - 01.2011

Sales Associate/Cashier

Sears Roebuck & Co.-Monroe, LA
01.2005 - 01.2008

Shift Supervisor-Cashier

Chick-fil-a Restaurant-Monroe, LA
01.2001 - 01.2007
  • CUNA Financial Counseling Certification

High School Diploma -

Ouachita High School

Some College (No Degree) - Vocal Music Education Major

University of Louisiana At Monroe

Some College (No Degree) - Finance

Southern New Hampshire University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Cedric Smith