Cedric Williams
Round Lake Beach,IL
Summary
A seasoned and customer-oriented professional with experience of more than 10 years in maintaining and managing IT inventory, extending professional technical support to clients and businesses, assessing WAN and LAN connectivity, and preparing detailed technical guides. Acknowledged for the ability to cultivate rapport with clients, gain trust, and acquire repeat and referral business. A highly dependable individual with technological expertise, strong communication skills, and great teamwork abilities to achieve company values and high standards of services. Specializations Networking Specialist Microcomputer Specialist Professional Skills Communication | Flexibility | Adaptability | Quick Learner | Patience | Stress Tolerance | Critical Thinking | Decision-Making | Team Coaching | Facilitating Training | Positive Attitude | Troubleshooting Hardware/Software | Deployments | Overseeing Daily Operations | Tracking Data on Project Completion Imaging Hard Drives | Installing Encryption Software/Updates | Hardware Swaps/Configurations | Data Backups | Configuration of VPN and VPN Token | Data Migrations | Setting Up PCs on Location
Overview
25
25
years of professional experience
Work History
IT Consultant
WMS TECHNOLOGIES LLC.
Round Lake Beach, IL
11.2019 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Created service level agreement for IT operational functions and help desk operations.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and Cellular.
Site/Ops Manager
HR
Chicago, IL
06.2020 - 03.2021
- All phases of management at Harwood Heights Covid-19 testing site, oversee all functions of Weatherization and coordinated usage of the Covid-19 Mobilization fleet.
- Analyze and review financial records and statements, manage electronic database systems, record, update, and maintain documents, ensure all project complete on or under budget
- Acknowledged for solid leadership, decision making, and problem-solving skills, made recommendations about existing systems and procedures for changes and improvement
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
IT Administrator
Beacon Hill
Libertyville, IL
10.2019 - 04.2020
- Responsible for evaluation of computer systems and networks performance, oversaw computer network access by utilizing remote monitoring and management (RMM) tools
- Performed system monitoring, verified integrity and availability of hardware, server resources, systems, and key processes, reviewed system and application logs and completed scheduled jobs such as backups
- Enhanced maintenance and up-gradation practices, decreased significant leaks and spills by regular repairs and preventative maintenance, collaborated with other teams to increase overall operational efficiency and
- Productivity
- Developed multi-site IT execution strategies, aligning work orders at 3 locations to effectively align available resources with historical service data
Service Support Analyst/LAN Administrator
Tenneco Automotive Group
03.2015 - 01.2019
- Responsible for leading, work, including but not limited to reviewing, analyzing, and evaluating basic business systems, processes, data, and user needs
- Diagnosed, troubleshot, and resolved desktop, hardware, and software issues, monitored and adjusted configuration parameters to increase end- user efficiency and improve software/hardware performance
- Conducted extensive root cause analysis, prepared checklists for typical problems, and recommended procedures and controls for problem
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
IT Consultant
CJ Computers
Kenosha, WI
04.1996 - 01.2014
- Responsible for acknowledging and dealing computing problems dealing with network issues, hardware issues, and software issues on both PCs and
- Applications: Microsoft Office 365 and previous versions; ; Adobe Created Cloud- Adobe Professional; SCCM; C-support; Heat; Remedy; VMWare; Virtual Box; LogMeIn; Rescue; Bomgar; MF
- Windows Server 2000-Server 2019; Service Desk: Go to my PC; TeamViewer; Cisco Call Manager; Windows Hyper-V;
- Developed strategic and long-range operating plans, effective technology policies and procedures, project documentation, and technical specifications
- Responded to escalated issues, such as complete problem descriptions, documentation of all actions performed, and all other pertinent details to the next level of support
- Managed a team of 5 associates who provided extensive technical assistance to support 10 retail locations and a corporate office of over 400 team members
- Developed/maintained helpdesk knowledge base documentation (process and procedures)
- Helpdesk manager for legacy internal ticketing system (50+ Users)
- Spearheaded the creation of a new Helpdesk team for eight different companies in four locations throughout the organization.
Education
Masters Degree - IS Management
University of Phoenix
Milwaukee, WI06.2009
Bachelors Degree - Technical Management
Devry University
Chicago, IL05.2007
Associate of Science - Network Specialist
Gateway Technical College
Kenosha, WI02.2005
Associate of Science - Microcomputer Specialist
Gateway Technical College
Kenosha, WI12.2004
Skills
- Systems Architecture Analysis
- Requirements analysis and design phases
- Information Technology Infrastructure
- Project Management
- Multi-Site Hardware Deployment
- Budget administration
- Infrastructure development
- Decision Making
- Multitasking Abilities
- Wide Area Networking
- (BYOD) Management
- Troubleshooting Network Issues
- Hardware and Software Repair
- Customer Service Support
- Collaborative Team Player
Timeline
Site/Ops Manager
HR
06.2020 - 03.2021
IT Consultant
WMS TECHNOLOGIES LLC.
11.2019 - Current
IT Administrator
Beacon Hill
10.2019 - 04.2020
Service Support Analyst/LAN Administrator
Tenneco Automotive Group
03.2015 - 01.2019
IT Consultant
CJ Computers
04.1996 - 01.2014
Masters Degree - IS Management
University of Phoenix
Bachelors Degree - Technical Management
Devry University
Associate of Science - Network Specialist
Gateway Technical College
Associate of Science - Microcomputer Specialist
Gateway Technical College