Seasoned IT specialist offering 20+ years of progressive information technology experience troubleshooting, configuring, building and repairing hardware, software, networking and security systems from inception to execution. Familiarity with large-scale IT system implementation and administration, managing and prioritizing multiple projects in fast-paced, deadline-driven environments and providing technical support utilizing remote support tools achieving an 90% first-call resolution ratio. Proficient and adept at hosting technology-based training sessions for staff. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Systems: Windows Vista/7/8/10, Mac OS X, Novell Netware, Mobile, Lotus Notes, Unix, Mainframe, Cyber Security
Databases: Oracle, Access, Relational Databases
Software: Microsoft, CRIS, Salesforce