Open To Work
Cedrica Malcolm
Piscataway,NJ
Summary
Adaptable and dependable professional with experience in customer service, leadership and healthcare support roles. Strong ability to communicate clearly, solve problems efficiently and stay organized in fast-paced environments. Quick to learn new systems and responsibilities with a consistent track record of handling multiple tasks under pressure while maintaining professionalism and a positive attitude. Brings a strong work ethic, reliability and a team-focused mindset with the ability to contribute effectively in any workplace.
Overview
7
7
years of professional experience
Work History
Dental Assistant & Receptionist
Dr. Y. Emily Yu
, NJ
10.2023 - 09.2025
- Assisted in preparing treatment rooms for patient procedures.
- Educated patients on oral hygiene practices and post-treatment care.
- Assisted dentists during procedures by providing necessary instruments and materials to enhance workflow.
- Collaborated with team members to ensure smooth office operations.
- Conducted inventory management for dental supplies and equipment.
- Maintained cleanliness and organization by sanitizing equipment, cleaning treatment rooms, and restocking supplies after each patient.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Compiled and analyzed patient records and health history to facilitate efficient assessments and treatment planning by dentists.
People Department Manager
McDonald's
Hillsborough, New Jersey
11.2021 - 09.2023
- Coordinated employee scheduling to ensure adequate coverage and operational efficiency.
- Managed recruitment processes, including interviewing and onboarding new hires to ensure strong team integration.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Developed and implemented strategies to enhance team performance and improve processes, resulting in improved operational outcomes.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Kitchen Manager
McDonald's
Piscataway, NJ
01.2021 - 08.2021
- Managed inventory levels and ordered supplies to ensure smooth kitchen operations.
- Coordinated with team members to optimize kitchen workflow during peak hours.
- Conducted team meetings to communicate expectations and address concerns.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw meal preparation and monitored food handling to uphold safety standards.
Service Manager
McDonald's
South Plainfield, New Jersey
10.2020 - 01.2021
- Supervised team to deliver prompt service during peak hours.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Resolved customer complaints promptly to enhance satisfaction.
- Monitored service quality and offered actionable feedback for improvement.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Collections Agent
Fast Cash Slu ltd
Sunny Acres, Saint Lucia
07.2018 - 01.2020
- Communicated effectively with clients to negotiate payment plans and settlements.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Managed customer accounts to ensure timely payments and resolve disputes.
- Developed strategies for efficient follow-up on overdue accounts and late payments.
- Maintained accurate records of collection activities in database system.
Education
High School Diploma -
Entrepot Secondary School
Castries Saint Lucia10-2017
Skills
- Customer service
- Attention to detail
- Time management
- Communication skills
- Team collaboration
- Problem solving
- Conflict resolution
- Basic computer skills
Languages
English
Native/ Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$24/hr - $26/hrTimeline
Dental Assistant & Receptionist
Dr. Y. Emily Yu
10.2023 - 09.2025
People Department Manager
McDonald's
11.2021 - 09.2023
Kitchen Manager
McDonald's
01.2021 - 08.2021
Service Manager
McDonald's
10.2020 - 01.2021
Collections Agent
Fast Cash Slu ltd
07.2018 - 01.2020
High School Diploma -
Entrepot Secondary School