Cedric E. Barfield Jr
Philadelphia,PA
Summary
Experienced Mobile Expert with over 5 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Mobile Expert
T-Mobile
Philadelphia, PA
06.2019 - Current
- Assist customers with hardware and software mobile problems
- Phone sales to customers
- Account auditing and credit handling
- Use of excel, word, and power point
Banker
Harrah’s Philadelphia
Chester, PA
06.2018 - 10.2018
- Operated and maintained cashier window
- Completed maintenance on cage computer and other equipment
- Paid out patrons winnings
- Performed minor banking transactions including, checks and check payment, marker payments, as well as set up checking accounts for patrons
- Performed balance process in casino’s main bank counted and transferred money
- Managed poker tables, exchanged money for poker chips and vice versa
- Provided customer service to casino patrons
Shift Supervisor
Rite Aid Pharmacy
West Chester, PA
08.2017 - 05.2018
- Supervised sales associates and helped with daily store tasks
- Worked with other managers in merchandising and marketing
- Supported store manager in making monthly goals and increasing revenue for the store
- Trained new sales associates and motivated them to help the store exceed the monthly goals
- Complied with company operating procedures ensuring store cash and merchandise were handled carefully and appropriately
- Assisted in curating sales associates schedules and implementing new ideas for daily operation
- Provided strong service to customers in order to increase customer loyalty to gain new and repeat customers
Footwear Associate
Nike Factory Store
Philadelphia, PA
06.2014 - 08.2017
- Assisted assistant and store managers in fulfilling store goals
- Merchandised and organized footwear and apparel
- Provided excellent customer service to ensure customers became repeat customers
- Stocked and organized shoes to maintain the floor
- Worked register when needed as well as mobile checkouts
- Encouraged customers to become part of the Nike family by signing up for our rewards program
- Made floor plans and mapped where merchandise was placed to ensure all products were being seen
- Handled store cleanup and maintenance during and after store hours
- Set up displays and store advertisements
Help Desk Associate / Technician
Susquehanna University IT Help & Services
Selinsgrove, PA
08.2013 - 12.2015
- Assisted with student and faculty laptop issues
- Performed minor troubleshooting for software and hardware computer problems
- Worked alongside Technicians to fix major hardware and software problems
- Erased and rebuilt operating systems for both Apple and Windows computers
- Transferred data and other files between computers
- Set up classrooms with theater and projection systems
- Built presentations for meetings and other business within University
- Delivered computers and parts around campus
Stock / Sales Associate
Hollister Co
Willow Grove, PA
06.2012 - 06.2014
- Handled basic stocking tasks such as back stocking, organizing and cleaning bins, handling shipment, and maintaining floor stock
- Worked register and assisted customers with questions
- Assisted supervisors with maintaining the store and reaching goals
- Cleaned sales floor and stock room
- Managed, folded and displayed merchandise in proper form
- Acted as a cast member for special events and promotions
Education
Bachelor of Arts Degree - Interdisciplinary Studies Health Science and Psychology, Biology
West Chester University of Pennsylvania
West Chester, PA12.2018
Biology
Susquehanna University
Selinsgrove, PASkills
- Help desk support
- Desktop and laptop installations
- Hardware and software installation
- Technical Support
- Product line knowledge
- Customer interaction
- Analytical and Critical Thinking
- Problem-Solving
Timeline
Mobile Expert
T-Mobile
06.2019 - Current
Banker
Harrah’s Philadelphia
06.2018 - 10.2018
Shift Supervisor
Rite Aid Pharmacy
08.2017 - 05.2018
Footwear Associate
Nike Factory Store
06.2014 - 08.2017
Help Desk Associate / Technician
Susquehanna University IT Help & Services
08.2013 - 12.2015
Stock / Sales Associate
Hollister Co
06.2012 - 06.2014
Bachelor of Arts Degree - Interdisciplinary Studies Health Science and Psychology, Biology
West Chester University of Pennsylvania
Biology
Susquehanna University