Cedrick Ntambwe
Lewisville,Texas
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Detail-oriented, organized and meticulous employee.
Overview
1
1
year of professional experience
1
1
Certification
Work History
PC Technician
CornerStone Staffing
08.2022 - 07.2023
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
- Optimized PC security by implementing best practices for data protection.
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
- Provided technical support in person, remotely, and through phone calls, pursuing always a positive and a total user satisfaction.
- Managed IT assets.
- Performed troubleshooting on basic networking and connectivity issues to restore connections and network access.
- Monitored, tracked, and documented service support activity to assist future problem resolution.
Education
Associate of Science - Computer Information System And Technology
North Central Texas College
Gainesville, TX05.2025
Skills
- Windows 11
- Spiceworks Ticketing System
- Active Directory
- TCP/IP, LAN, DHCP
- Problem-Solving
- Customer Service Focus
- Adaptability
- Helpdesk services
- User Training
Accomplishments
2024-08: Awarded Occupational Skills Award Computer Help Desk at North Central Texas College.
Certification
2024-06: Passed The Comptia A+ Certification Exam Core 1, Core 2 in progress.
2023-01: Passed The Bits and Bytes of Computer Networking certification through Google Coursera.
2022-08: Passed The Technical Support Fundamentals certification through Google Coursera.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
PC Technician
CornerStone Staffing
08.2022 - 07.2023
Associate of Science - Computer Information System And Technology
North Central Texas College
2024-06: Passed The Comptia A+ Certification Exam Core 1, Core 2 in progress.
2023-01: Passed The Bits and Bytes of Computer Networking certification through Google Coursera.
2022-08: Passed The Technical Support Fundamentals certification through Google Coursera.
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