Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Cedrick Puckett

Cypress,TX

Summary

Hardworking customer service associate with 3 years of experience in retail environments, specializing in enhancing customer satisfaction and operational efficiency. Proven ability to manage daily operations as a shift supervisor, ensuring adherence to store policies while fostering a positive shopping experience. Skilled in communication, cash management, and customer support, dedicated to delivering exceptional service and driving customer loyalty.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Customer Service Associate Kim

Walmart
Cypress, TX
12.2025 - Current
  • Working at Walmart, customer service involves helping shoppers with their needs, answering questions about products and store services, assisting with returns or exchanges, and generally ensuring a positive shopping experience.

Fed Ex Package Handler

Fed Ex Ground
8787 W Grand Pkwy N Cypress, TX 77433 United State
09.2024 - 11.2025
  • Sorted and organized packages for efficient loading and delivery processes.
  • Operated powered industrial trucks to transport goods safely within the facility.
  • Ensured compliance with safety protocols and standard operating procedures during package handling.
  • Collaborated with team members to streamline workflows and enhance productivity in sorting areas.

Shift supervisor

CVS Health
Katy, TX
03.2023 - 11.2025
  • As a CVS shift supervisor oversees daily operations, manages associate sticky , handles customer service, and ensures store policies are followed during their assigned shift. I also help with inventory, merchandising, and cash handling.

Education

High school diploma - undefined

Langham creek high school
Katy, TX
05.2024

Skills

  • Microsoft Office Sales Customer acquisition Typing Cash management Communication skills Organizational skills Call center experience Data entry Phone etiquette Customer service Multi-line phone systems Cash register Customer support English Computer operation
  • Team collaboration
  • Problem resolution
  • Product knowledge
  • Complex Problem-solving

Section name

Job Title / Dates of Employment

Timeline

Customer Service Associate Kim

Walmart
12.2025 - Current

Fed Ex Package Handler

Fed Ex Ground
09.2024 - 11.2025

Shift supervisor

CVS Health
03.2023 - 11.2025

High school diploma - undefined

Langham creek high school